Getting notifications from bank of invalid log-in attempt!

jp@

The only relationship this account has outside of the bank is Quicken, which I use to download the transactions for this account. A week ago I got the same message from the bank and I changed my user name and password. Quicken is the only other place I changed it because of connecting to download transactions! Has there been a breach of Quicken's security system?

Boatnmaniac

What is your connection method with your bank?  Direct Connect or Express Web Connect?

With Direct Connect (DC) your computer is connected directly with the bank.  Since it is a direct connection, your bank will recognize it as you.

Express Web Connect (EWC) is different. The aggregator's server logs into the bank at night.  So the bank is getting a connection from a different IP than your computer's.  It has happened in the past (not often) that sometimes the financial institution does not recognize the aggregator's IP so it flags it as a possible security issue.

If your connection method is EWC and the time of the "invalid log-in attempt" was at night, I suggest contacting Quicken Support.  They will need to have the aggregator contact the bank to remember the IP.

Boatnmaniac

What is your connection method with your bank?  Direct Connect or Express Web Connect?

With Direct Connect (DC) your computer is connected directly with the bank.  Since it is a direct connection, your bank will recognize it as you.

Express Web Connect (EWC) is different. The aggregator's server logs into the bank at night.  So the bank is getting a connection from a different IP than your computer's.  It has happened in the past (not often) that sometimes the financial institution does not recognize the aggregator's IP so it flags it as a possible security issue.

If your connection method is EWC and the time of the "invalid log-in attempt" was at night, I suggest contacting Quicken Support.  They will need to have the aggregator contact the bank to remember the IP.

jp@

Thank you for your help. I have an EWC connection. Your explanation clarified many things about my issue. The account in question had notify me upon VALID LOG IN enabled. Also there is some issue on the banks end with notifications.