My online payments via Direct Connect (A new method for me a/o 9/2/2020) have not been made

sshinr

I have confirmed with both my bank technical support and Quicken support that I am set up for Direct Connect (new method for me as of 9/2/20 due to limited functions offered by the new Bill Manager) and as of this morning not one bill payment has been made. So, many past dues. In the Quicken register, I selected EFT under the check column as the type to send to my bank. Under Account list, Bill Manager and Direct Connect are both featured. Can anyone assist me in the Community?

Boatnmaniac

When you want to send a Direct Connect bill pay command from the register of your bank account, you need to enter Send, not EFT, in the Check column.  The bank will make the determination of whether to make the payment by EFT or by mailing out a check.  You will know when a bill pay command has been received and accepted by the bank when there is a lightning bolt in the check number field after OSU is completed.  You can then click on that to see more details of what the bill pay status is.

You can also confirm that your bill pay command has been successfully sent to the bank during OSU by clicking on the blue font words under the bank's name in the OSU Summary report saying how many accounts were updated...or by logging into your online account at the bank and reviewing the pending payments there.

One thing anyone who uses Direct Connect bill pay needs to understand is which date you need to enter into the bill pay transaction.  Some banks require entry of the date by when a bill pay needs to be sent...which means that you will then need to enter a date before you want the recipient to receive it.  Other banks require entry of the desired delivery date...the bank will then back up the processing date accordingly.  Only the bank can tell you which date you need to plan for and enter.

Boatnmaniac

sshinr said:

I have confirmed with both my bank technical support and Quicken support that I am set up for Direct Connect (new method for me as of 9/2/20 due to limited functions offered by the new Bill Manager) and as of this morning not one bill payment has been made. So, many past dues. In the Quicken register, I selected EFT under the check column as the type to send to my bank. Under Account list, Bill Manager and Direct Connect are both featured. Can anyone assist me in the Community?

One other suggestion I have:  Turn off Bill Manager for your bank.  If you are going to be using Direct Connect bill pay then that is the only one you should have enabled.

Boatnmaniac

When you want to send a Direct Connect bill pay command from the register of your bank account, you need to enter Send, not EFT, in the Check column.  The bank will make the determination of whether to make the payment by EFT or by mailing out a check.  You will know when a bill pay command has been received and accepted by the bank when there is a lightning bolt in the check number field after OSU is completed.  You can then click on that to see more details of what the bill pay status is.

You can also confirm that your bill pay command has been successfully sent to the bank during OSU by clicking on the blue font words under the bank's name in the OSU Summary report saying how many accounts were updated...or by logging into your online account at the bank and reviewing the pending payments there.

One thing anyone who uses Direct Connect bill pay needs to understand is which date you need to enter into the bill pay transaction.  Some banks require entry of the date by when a bill pay needs to be sent...which means that you will then need to enter a date before you want the recipient to receive it.  Other banks require entry of the desired delivery date...the bank will then back up the processing date accordingly.  Only the bank can tell you which date you need to plan for and enter.

Boatnmaniac

sshinr said:

I have confirmed with both my bank technical support and Quicken support that I am set up for Direct Connect (new method for me as of 9/2/20 due to limited functions offered by the new Bill Manager) and as of this morning not one bill payment has been made. So, many past dues. In the Quicken register, I selected EFT under the check column as the type to send to my bank. Under Account list, Bill Manager and Direct Connect are both featured. Can anyone assist me in the Community?

One other suggestion I have:  Turn off Bill Manager for your bank.  If you are going to be using Direct Connect bill pay then that is the only one you should have enabled.

sshinr

That was EXACTLY the issue, Bill Manager had not been deactivated. After turning to Online Chat, and going to screen share with the agent, we deactivated the bank account, and the Bill Pay and Bill Manager accounts, reactivated the bank account and voila, the online payment option appeared in the check column for the first time. Very easy to edit the 11 bills from EFT to Send. Thanks

Boatnmaniac

I'm glad to hear your issue is now resolved!  One suggestion:  If you haven't already done so, verify that the bill pays are set up properly in your online account.  You don't need to do this every time but it's always good to verify the first time...just to make sure everything is now working the way you want it to.

sshinr

Thank you. Not sure how to verify that the bill pays are set up properly in my online account. I have just finished a call with my bank, as all of the 11 bills I had reentered for payment had an automatic default payment date to 9/15/20. Ten days? The agent cancelled each bill through the bank software, then I re-reentered again each bill through the quicken register screen and sure enough, I was able to select as early as 9/8/2020 for payment dates. The proof will happen on 9/8, to see if these payments are hitting my bank acct...