Thank you for taking the time to visit the Community to post your issue, although I apologize that you're experiencing this trouble.
We will need a bit more information to be able to assist. Please take a moment to review the information here and post back with the year and version of Quicken you are currently running.
Also, please include if you are you currently using the new Quicken Bill manager to make online payments?
The more information you can provide regarding this issue will help the Community to better understand and assist.
Thank you,
-Quicken Tyka