If you haven't done
so already, I'd say it's time to call Quicken Support on the phone and request
help. Let them do a screen share session
with you to review a download log file on your computer, to determine the nature
of the problem and to figure out how to fix it.
Do you use Quicken Mac or Quicken for Windows?
What version, edition level and release of Quicken are you using? US or Canadian version?
Click Help / About Quicken (Mac: Quicken / About Quicken) to get this
What version of Windows or Mac OS are you using?
Thank you for taking the time to visit the Community to post your issue, although I apologize that you haven't received a response.
We will need a bit more information to be able to assist. Please take a moment to review the information here and post back with the year and version of Quicken you are currently running.
Please include the name of the financial institution that this issue is occurring with.
The more information you can provide regarding this issue will help the Community to better understand and assist.