Reconciled transaction keeps getting cleared

Michael Cambria
Michael Cambria Quicken Windows Subscription Member ✭✭✭
in Registers & Transactions (Windows)
Things worked for over a decade or two with my American Express (AMEX) account. Recently, every time I download AMEX new credit card transactions, payments I made in the past, that have already been reconciled (now multiple times) keep showing up as not reconciled. Thatis they appear as if they were just downloaded.

It's simple enough to simply click on them so the balance goes to zero, but it is annoying and points to a bug in the software.

The problem is always the same two payments I made.

Any idea how to fix this?

Comments

  • Quicken_Tyka
    Quicken_Tyka Alumni ✭✭✭✭
    Hello @Michael Cambria

    Thank you for taking the time to visit the Community to report this issue, although I apologize that you have not received a response. 

    Can you please provide the location of your data? To confirm the location of the file please review the steps available here.

    Also, can you confirm if syncing to the mobile/web app is enabled? To locate this setting please see the steps below.
    1. Go to Edit
    2. Preferences
    3. Mobile & Web



    If this is enabled, do you actively use the mobile or web application?

    Please let me know!

    -Quicken Tyka
    ~~~***~~~

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