Just installed Update R29-12, I lost my portfolio, and it will not sync.

wilson_carter

When I attempt to click on "Investing-Porfolio" the program then crashes. None of this happened prior to the "upgrade"

UKR

If you haven't rebooted Windows since you installed the latest software update, please do so now and then try Quicken again.

Still not working?

Let's do some "Troubleshooting 101" to ensure the Quicken software is installed and updated properly and that your data file is in good working order.
Please perform all the steps in this document in the order specified:
Troubleshooting 101 - Fixing Software Installation and Data File Problems

wilson_carter

I've tried the troubleshooting steps, including loading older backups, and the program is still showing it is R29-12 and shutting down when I try to view the portfolio. Is R29-12 the culprit???? How do I go to an earlier (workable) version?

Quicken_Tyka

Hello @wilson_carter

Thank you for the response, although I apologize that the trouble persists after completing the usual troubleshooting steps.

At this time I would recommend contacting support directly for advanced troubleshooting steps.

https://www.quicken.com/support#contact-support

Quicken Care has the tools to review and research this issue further.

Thank you,

-Quicken Tyka

miklk

Sometime the regular update does not work as well as the mondo patch

Try installing the mondo from here
https://www.quicken.com/support/update-and-patch-20182019-release-quicken-windows-subscription-product

If still no good, load a backup from before this happened in case file was damaged during this time