Portfolio still contains sold item

someoldguy

I was wondering why my portfolio didn't match with TIAA online. Discovered that a position that was closed still shows in the portfolio and totals. Sale transaction is correctly present and matches the number of shares in the portfolio. Why is the mutual fund still showing as if the transaction never happened?

Quicken_Tyka

Hello @someoldguy

Thank you for taking the time to visit the Community to report your issue, although I apologize that you did not receive a response.

I am glad to hear that you were able to resolve your problem. If you would like to report an issue, please navigate to Help > Report a Problem.

This report will not receive a response but will be used for research purposes.

Thank you,
-Quicken Tyka

someoldguy

Solved my own problem. While the ticker symbol remained the same OIGYX, the security name changed from "Oppenheimer International Growth Fund Class Y" to "Invesco Oppenheimer International Growth Fund Class Y"

Running total in transactions was always correct, but portfolio share count was unchanged by the transactions after the name change. When I changed new name back to old name on each transaction, the problem went away.

If I knew how, I would file a bug report, but at least my problem is solved.

Quicken_Tyka

Hello @someoldguy

Thank you for taking the time to visit the Community to report your issue, although I apologize that you did not receive a response.

I am glad to hear that you were able to resolve your problem. If you would like to report an issue, please navigate to Help > Report a Problem.

This report will not receive a response but will be used for research purposes.

Thank you,
-Quicken Tyka