Desert Financial FCU > Connectivity Error on iPhone and iPad

stuartriceaz

While I am adding the correct credentials, the Quicken app on my iPad or iPhone cannot connect to my Desert Financial FCU account. I am able to access it on my Quicken for Mac app. Any suggestions?

Quicken Francisco

Hello @stuartriceaz

Thank you for reaching out on the community and telling us about your issue. I do apologize for the issue you're having. I wonder if it's not connecting to the server properly. We may need to try resyncing to see if we're able to get that account to download properly. I'll list the steps down below.

Step 1: Reset the cloud data through the desktop program

1. Go to Edit > Preferences > Quicken ID, Mobile & Alerts.
2. Click Reset your cloud data.

Step 2: After resetting your cloud data 

You'll need to sign out of the Mobile App and sign back in:

1. Open the Quicken Mobile App.
2. Tap the Menu icon  in the upper left.
3. Tap the Logout button at the bottom of the screen. 
4. Sign back in with the same Quicken ID. 

Once you're able to try this see if we're still getting an error when trying to sign in. If you are we'll see what we can try next.

Thanks,

Quicken Francisco

Quicken Francisco

Hello @stuartriceaz

Thank you for reaching out on the community and telling us about your issue. I do apologize for the issue you're having. I wonder if it's not connecting to the server properly. We may need to try resyncing to see if we're able to get that account to download properly. I'll list the steps down below.

Step 1: Reset the cloud data through the desktop program

1. Go to Edit > Preferences > Quicken ID, Mobile & Alerts.
2. Click Reset your cloud data.

Step 2: After resetting your cloud data 

You'll need to sign out of the Mobile App and sign back in:

1. Open the Quicken Mobile App.
2. Tap the Menu icon  in the upper left.
3. Tap the Logout button at the bottom of the screen. 
4. Sign back in with the same Quicken ID. 

Once you're able to try this see if we're still getting an error when trying to sign in. If you are we'll see what we can try next.

Thanks,

Quicken Francisco

stuartriceaz

Fixed it! Thank you, Francisco!

Quicken Francisco

@stuartriceaz

Awesome to hear that you were able to get it back up and running! If you do have any more issues feel free to let us know! 

Thanks,
Quicken Francisco