After changing my password and email address, I no longer can open Quicken app

Question

When I launch Quicken, the "Quicken ID password" popup shows my old email address and prompts for a password.

When I enter my new password, it of course fails, cuz that new password is associated with my new email address.

When I enter my old password, it too fails and displays "This Quicken ID does not exist." error msg.

How can I open my Quicken app so I can work with my current data?

Jerry

Sherlock · Accepted Answer

I suggest you reset the Quicken ID associated with your Quicken file:* Select Edit > Preferences...
* Select Quicken ID & Cloud Accounts
* Select Sign in as a different user
* Enter yes
* Select Sign Out
* Sign in with your new Quicken ID

Sherlock · Accepted Answer

If you haven't already, try exiting the prompt for the password repeatedly.  Quicken shouldn't require the Quicken ID password to just open the file.

If the issue persist, I suggest you contact Quicken Support: https://www.quicken.com/support/quicken-support-options

thecreator · Accepted Answer

Hi @Jerry Pope ,

If you seeing this Window, click Sign in as a different user.

Look for the option on the Sign In Window.