Payment cannot be made because the online biller information is not available: Synchrony Financial

I added this payee back after having previously paid it with Billpay. The latest statement hasn't downloaded yet. Is that the reason I can't even make a payment? This is ridiculous.

The payee is Synchrony Financial. The latest statement closed 9/25 so I don't now why the bill isn't available.

Quicken Premier 2020 R29.12 Build 27.1.29.12
Windows 10 Home v1909 Build 18363.1082

Thanks.

Answers

  • Hello @Michael Rosen

    Thank you for taking the time to visit the Community to post your issue, although I apologize that you haven't received a response.

    At this time I would recommend contacting support directly for advanced troubleshooting steps.

    https://www.quicken.com/support#contact-support

    Quicken Care has the tools to review the online biller profile to report any issues and offer a solution.

    Thank you,

    -Quicken Tyka

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