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Direct Connect fails to remain connected.

Maybe this is a common problem. I have used Direct Connect in the past, but with all the recent changes with Quicken and the Bill Manager, etc., I have tried Direct Connect again. I am able to connect to Bank of America via DirectConnect, it shows the green dot for intra-bank transfers as well as has the Bill Pay tab. The problem is Quicken doesn't remember this. When I quit and open the app again, I must go through the whole process fo changing account types, entering a user name/password and linking my checking account. Every. Single. Time. It's beyond annoying. I am ready to give up permanently on Quicken and cancel my subscription. I have read many bad things about the "new" Bill Manager, etc. and not sure I was to subject myself to the hassle.

Answers

  • prcdbearprcdbear Member
    Also in addition to that when I do connect to the bank, most of the time it gives and unsupported URL error even though it will download things. It's beyond frustrating.
  • Quicken_TykaQuicken_Tyka Moderator mod
    Hello @prcdbear

    Thank you for the response and for the additional details.

    If you have not done so already, I would take a look at the steps outlined here.

    This article does state that it's for 101/103 errors but these steps may remedy the issue that you're experiencing.

    Let us know how it goes!
    -Quicken Tyka
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  • prcdbearprcdbear Member
    Thanks for your response. Sadly, after following all of these steps, this still doesn't do anything to solve the issue. The accounts are available for a short time, then everything goes back to the way it was. Here are screen captures of the various items:

    https://shanelee.org/quicken/quickenerror.jpg
    https://shanelee.org/quicken/billpayon.jpg
    https://shanelee.org/quicken/billpayoff.jpg

    Initially, the bill pay tab is on, and interbank transfers are available, then those settings are off, and then the quicken error happens when trying to connect.
  • Quicken_TykaQuicken_Tyka Moderator mod
    Hello @prcdbear

    Thank you for your response although I apologize that the usual steps do not work to correct the issue.

    I would next recommend, first setting up Direct Connect once more. Then, please try saving a backup and the immediately restoring the same backup

    This is located under  File > Save a Backup. 

    When the backup file has been restored, this will create an exact copy of the data file and hopefully preserve the connection type moving forward.

    Let me know how it goes!

    -Quicken Tyka
    ~~~***~~~
  • prcdbearprcdbear Member
    Thanks, but this doesn't work either and only made things a little worse. Now quicken prompts for a password each time (event though I have the option checked to add to keychain.) Quicken seems to ignore this option. I've tried removing the password completely from keychain and re-adding it, but same thing happens.
  • Quicken_TykaQuicken_Tyka Moderator mod
    Hello @prcdbear

    Thank you for the response, although I am sorry to hear that the trouble continues to persist.

    At this time I would recommend contacting support directly for advanced troubleshooting steps.

    https://www.quicken.com/support#contact-support

    Quicken Care has the ability to investigate this issue further

    Thank you,

    -Quicken Tyka

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This discussion has been closed.