Direct Connect fails to remain connected.

Question

Maybe this is a common problem. I have used Direct Connect in the past, but with all the recent changes with Quicken and the Bill Manager, etc., I have tried Direct Connect again. I am able to connect to Bank of America via DirectConnect, it shows the green dot for intra-bank transfers as well as has the Bill Pay tab. The problem is Quicken doesn't remember this. When I quit and open the app again, I must go through the whole process fo changing account types, entering a user name/password and linking my checking account. Every. Single. Time. It's beyond annoying. I am ready to give up permanently on Quicken and cancel my subscription. I have read many bad things about the "new" Bill Manager, etc. and not sure I was to subject myself to the hassle.

Quicken_Tyka · Answer

Hello @prcdbear Thank you for the response, although I am sorry to hear that the trouble continues to persist.

At this time I would recommend contacting support directly for advanced troubleshooting steps.

https://www.quicken.com/support#contact-support

Quicken Care has the ability to investigate this issue further

Thank you,

-Quicken Tyka

prcdbear · Answer

Thanks, but this doesn't work either and only made things a little worse. Now quicken prompts for a password each time (event though I have the option checked to add to keychain.) Quicken seems to ignore this option. I've tried removing the password completely from keychain and re-adding it, but same thing happens.

Quicken_Tyka · Answer

Hello @prcdbear

Thank you for your response although I apologize that the usual steps do not work to correct the issue.

I would next recommend, first setting up Direct Connect once more. Then, please try saving a backup and the immediately restoring the same backup

This is located under  File > Save a Backup.

When the backup file has been restored, this will create an exact copy of the data file and hopefully preserve the connection type moving forward.

Let me know how it goes!

-Quicken Tyka