Check Pay Verification: Broken?

I went to pay a couple of bills that are due soon using "check pay". I paid both of these bills last month using "check pay" in a validated checking account. I was annoyed to find that I was unable to pay them (the add new biller option was greyed out).

Upon further investigation, I learned that the checking account that had been previously validated -- and was still validated for "quick pay" -- was no longer validated for "check pay". Moreover, I also learned that the validation process would likely take "1-2 days"! By that time, the bills due would be late and incur penalties.

I suspect this has to do with the "additional security" that was invoked by Quicken using another vendor to avoid using the stored "password vault" file on the PC. Clearly a warning should have been flagged for users that this would happen. I'm including this note in hopes of alerting others before they run into the same issue....



  • Step2
    Step2 Member ✭✭
    Same problem with Check Pay yesterday! Why do they always say it's caused by me? Anyway, the validation deposits showed up early this morning already. Now back in business!
  • Quicken_Tyka
    Quicken_Tyka Alumni ✭✭✭✭
    Hello @Step2

    Thank you for taking the time to visit the Community to report this issue, although I apologize for any frustration that this has caused.

    This is typically caused by restoring a backup-- if you did not restore a back up recently, may I ask that you navigate to Help > Report a Problem to submit a report to help contribute to the research of this issue.

    Please include the logs and sanitized data file if comfortable, this report will not receive a direct response but will give our teams more information to investigate this issue further.

    Thank you!

    -Quicken Tyka
  • Step2
    Step2 Member ✭✭
    Already fixed! Phone support said it was caused by an "Old" backup which was not something I did. I backup every couple of days. However, if restoring from any backup does this Quicken should fix the problem both in the software and with the tech support.
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