Installing - Which ID Do I Need to Use?

dpaulovich

- I have a subscription Quicken premier
- I want to install it on a second computer
- Logged on to my account on line and downloaded Quicken.exe
- I run Quicken.exe and get to the sign in page. I entered the same credentials that I used
online without success. Had to use my other email address to log on.
- When I log on I see a request for an activation code.
- Evidently my subscription ID is different then my program ID.
- How to correct?

dpaulovich

Thanks for your quick reply. I selected my backup data file and then selected opened with Quicken, that appears to have solved the problem, my back file opened in Quicken

Quicken_Tyka

Hello @dpaulovich

Thank you for taking the time to visit the Community to ask your question.

I have taken the liberty of reviewing your Quicken account and you will want to use the email that you have associated with Community account. This email is tied to the subscription.

To sign out and sign back in with the correct email, please see the steps below.

1. Go to Edit > Preferences > Quicken ID & Cloud accounts
2. Click sign in as a different user
3. Type "yes" to sign out
4. After you sign out, sign back in with the same Quicken ID

Please let me know if this works to correct the issue!

-Quicken Tyka

dpaulovich

Thanks for your quick reply. I selected my backup data file and then selected opened with Quicken, that appears to have solved the problem, my back file opened in Quicken