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Just installed Quicken 2020 - but my account may be linked to a different Quicken ID.

psnow89846

I have used Quicken for more than 20 years. I was last using Quicken 2017 for windows and reluctantly upgraded to the subscription service on 9/9. I had to migrate my friendly user id to a new Quicken one. When I entered my email address, it said it was unavailable. When I try to open Quicken, my accounts flash then I get the activation window that says my account may be linked to a different Quicken ID. But the welcome email I received on 9/10, has the same email address. any suggestions?
Quicken 2020 R29.22 Build 27.1.29.22
Microsoft Windows 10 Home
Version 10.0.18362 Build 18362

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Accepted answers

Sherlock

You should be able to cancel through the Quicken ID password prompts to open the Quicken file and reset the Quicken ID associated with the Quicken file to the appropriate Quicken ID: select Edit > Preferences..., Quicken ID & Cloud Accounts, and Sign in as a different user

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splasher

This is an issue that can only be resolved by Quicken support: Quicken Support

Except for the moderators, the rest of us are users like you.

Sherlock

thecreator

psnow89846 said:

I have used Quicken for more than 20 years. I was last using Quicken 2017 for windows and reluctantly upgraded to the subscription service on 9/9. I had to migrate my friendly user id to a new Quicken one. When I entered my email address, it said it was unavailable. When I try to open Quicken, my accounts flash then I get the activation window that says my account may be linked to a different Quicken ID. But the welcome email I received on 9/10, has the same email address. any suggestions?
Quicken 2020 R29.22 Build 27.1.29.22
Microsoft Windows 10 Home
Version 10.0.18362 Build 18362

Hi @psnow89846 ,

With Quicken Subscription product that you purchased, you could have used the same Quicken USER ID, that you used for Quicken 2017 R20.5.

Did you Activate Quicken Subscription Product, you purchased, if you did not buy Quicken Subscription program from Quicken.com?

Have you logged into: https://www.quicken.com/ My Account using your Browser? Were you able to log in?