Can't select access code destination - Wells Fargo Express Web Connect

gmcrawford2018

Hello, I'm using 2020 quicken deluxe annual subscription.

When I try to connect to my Wells Fargo account, I enter my login information and the next screen says "please choose where you would like to receive the access code."

Typically I'm able to select my email/phone number from a drop down menu on this page to get my access code.

However with Wells Fargo there's no drop down. It's replaced with a space to manually enter information, however there's no submit button either. So I'm stuck here.

Looking for help/advice to troubleshoot this issue.

Thanks!

Quicken Francisco

Hello @gmcrawford2018

Thank you for reaching out on the community and telling us about your issue. I do apologize for the issue you're having. I'm wondering here what could be the cause of this. I should ask as well are you trying to update the accounts or add new accounts? I believe it's updating but I'm unsure. Another thing is are you using direct connect or express web connect? You can double check by going across the top to tools > account list. Here you should see a list of your accounts and on the right side under the transaction download section. With a bit more information we should be able to try something out.

Once you get a chance let us know how some more details and we'll see what we can do.

Thanks,

Quicken Francisco

gmcrawford2018

Hello! Thanks for your reply. Here is the additional information you are looking for:

1. I’m trying to add a new account
2. I’m using express web connect

I can provide a screenshot if there is a email I can send to as well if that would help, too.

Thanks!

Quicken_Tyka

Hello @gmcrawford2018

Thank you for taking the time to visit the Community to report this issue, although I apologize that you haven't received a follow-up response.

If you would like to provide a screenshot, you will need to upload the screenshot directly as there is no email, I apologize.

I would like to test if the issue is isolated to the data file or the program.

A new file can be created by navigating to File > New Quicken File.

Once in the new file please I attempt to add the Wells Fargo account and see if the necessary option is still missing in this new, blank file.

Let me know how it goes!
-Quicken Tyka

gmcrawford2018

Hi @Quicken_Tyka,

Thanks for getting back to me! I just tried adding my Wells Fargo info again this morning. I was able to request and access code and enter in correctly this time, both with a new quicken file as well as my original file and it worked in both cases. Wondering if it was a fluke on my end or a update- either way it looks like I’m back up and running. Thanks for yours and Francisco’s support :)