Can't select access code destination - Wells Fargo Express Web Connect

Question

Hello, I'm using 2020 quicken deluxe annual subscription.

When I try to connect to my Wells Fargo account, I enter my login information and the next screen says "please choose where you would like to receive the access code."

Typically I'm able to select my email/phone number from a drop down menu on this page to get my access code.

However with Wells Fargo there's no drop down. It's replaced with a space to manually enter information, however there's no submit button either. So I'm stuck here.

Looking for help/advice to troubleshoot this issue.

Thanks!

gmcrawford2018 · Answer

Hi @Quicken_Tyka,

Thanks for getting back to me! I just tried adding my Wells Fargo info again this morning. I was able to request and access code and enter in correctly this time, both with a new quicken file as well as my original file and it worked in both cases. Wondering if it was a fluke on my end or a update- either way it looks like I’m back up and running. Thanks for yours and Francisco’s support :)

Quicken_Tyka · Answer

Hello @gmcrawford2018

Thank you for taking the time to visit the Community to report this issue, although I apologize that you haven't received a follow-up response.

If you would like to provide a screenshot, you will need to upload the screenshot directly as there is no email, I apologize.

I would like to test if the issue is isolated to the data file or the program.

A new file can be created by navigating to File > New Quicken File.

Once in the new file please I attempt to add the Wells Fargo account and see if the necessary option is still missing in this new, blank file.

Let me know how it goes!
-Quicken Tyka

gmcrawford2018 · Answer

Hello! Thanks for your reply. Here is the additional information you are looking for:

1. I’m trying to add a new account
 2. I’m using express web connect

I can provide a screenshot if there is a email I can send to as well if that would help, too.

Thanks!