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Register Balance Doesn't Match Sidebar Balance

jeffreyml
jeffreyml Member ✭
in Registers & Transactions (Windows)
The balances of my checking and cash accounts don't match those numbers in the sidebar. It's not a matter of current vs ending balances. The sidebar amounts can differ by thousands.
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Answers

  • GeoffG
    GeoffG SuperUser ✭✭✭✭✭
    In that case, I would run file validation to check for data corruption. File>File Operations>Validate.
    cmCb324rv9.png

  • jeffreyml
    jeffreyml Member ✭
    Thank you for the suggestion. Unfortunately, that didn't help. There were many identical errors, seemingly several dozen:
    "Quicken repaired some transaction information. No action required.
    "ACCT_12e7a" 0/ 0/1900"

    A few years ago, I used to have savings goal accounts, which could be hidden or shown in the registers, but I don't have them any more.
  • Quicken_Tyka
    Quicken_Tyka Alumni ✭✭✭✭
    Hello @jeffreyml

    Thank you for the response, although I am sorry to hear that the trouble continues to persist.

    At this time I would recommend contacting support directly for advanced troubleshooting steps.

    https://www.quicken.com/support#contact-support

    Quicken Care has the ability to initiate a screen share to view the issue in real-time to review and research this further.

    Thank you,

    -Quicken Tyka

    ~~~***~~~
  • jeffreyml
    jeffreyml Member ✭
    Thank you for the suggestion. Unfortunately, the "Talk to Support" option just links back to the same page (https://www.quicken.com/support). Is there a chat option?
  • GeoffG
    GeoffG SuperUser ✭✭✭✭✭
    edited November 2020
    Yes, the link takes you to the chat or talk option. You should check if your browser has pop-ups disabled, as that is what should appear.

    cmCb324rv9.png

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