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Issues with First Tech Credit Union

:( Quicken reports no access errors but I have not gotten any transaction downloads or balance updates for any of my bank accounts in over a week.
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Quicken_Tyka Moderator mod
Hello @r-e-lThank you for taking the time to visit the Community to post your issue, although I apologize that you haven't received a response.
If the usual troubleshooting steps for the OL-393 error do not work to correct the error, then you will need to contact your financial institution for assistance. Quicken does not have access to the financial institution's servers to be able to correct the problem.
This may require you to request to speak with an online services specialist that handles transaction download issues at the financial institution. If your financial institution states they can't assist, an escalation with them may be necessary.
-Quicken Tyka
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Answers
If you provide us with some additional information, that will help us to potentially help you. Please tell us:
- which versions of both Windows and Quicken are you running?
- are the "bank accounts" that don't download all with the same bank (the one in the title above), or over more than one bank?
- If so, can you tell us the names of the bank(s) and whether there are more than one "user sign on" for each bank?
- can you tell us the method that you are connecting with each bank (the options are "Direct Connect", "Express Web Connect", or "Web Connect")?
- Are yu using "One Step Update" or updating each account separately?
- Can you describe what happens and/or what doesn't happen, but should as you try to run the update(s)?
Thanks.Frankx
Quicken H&B-Subscription - Ver. R29.20 - Build 27.1.29.20 - Windows 10 Home - Ver. 2004- - - - Quicken User since 1984 - - -
- If you find this reply helpful, please click "Helpful" (below), so others will know! Thank you. -
which versions of both Windows and Quicken are you running?
Windows 10 Home - V-2004 build-19041.572
Quicken Deluxe V-R29.22 Build-27.1.29.22
are the "bank accounts" that don't download all with the same bank (the one in the title above), or over more than one bank?
all are accounts at First Tech FCU
If so, can you tell us the names of the bank(s) and whether there are more than one "user sign on" for each bank?
n/a
can you tell us the method that you are connecting with each bank (the options are "Direct Connect", "Express Web Connect", or "Web Connect")?
Direct Connect
Are yu using "One Step Update" or updating each account separately?
One step
Can you describe what happens and/or what doesn't happen, but should as you try to run the update(s)?
progress window appears
Sends online Instructions
Reports Complete
window dissappears
Sorry to hear you are having issues with First Tech FCU.
I noticed from the CU's website that they are redesigning their website. Have you tried connecting there? If not, try that and if you can connect, look to see if there are transactions that should have downloaded but did not. If you can't connect - contact the CU.
It sounds like you are NOT receiving an error code - is that correct?
Lastly, try connecting from the account register, rather than through OSU - go to account register > click on the "Gear" icon in the upper right > select "Update Now"
Let me know how that goes.
Frankx
Quicken H&B-Subscription - Ver. R29.20 - Build 27.1.29.20 - Windows 10 Home - Ver. 2004- - - - Quicken User since 1984 - - -
- If you find this reply helpful, please click "Helpful" (below), so others will know! Thank you. -
When I attempt to update from the register, the same thing happens.
Windows 10 Home
Quicken Deluxe 2020 version R29.22 build 27.1.29.22
are the "bank accounts" that don't download all with the same bank (the one in the title above), or over more than one bank?
All bank accounts are with FCU
If so, can you tell us the names of the bank(s) and whether there are more than one "user sign on" for each bank?
All 7 accounts that I have use the same log in.
can you tell us the method that you are connecting with each bank (the options are "Direct Connect", "Express Web Connect", or "Web Connect")?
Direct Connect
Are you using "One Step Update" or updating each account separately?
I have tried both
Can you describe what happens and/or what doesn't happen, but should as you try to run the update(s)?
Download shows as successful with 0 updates. Sometimes the balance updates. When the balance updates there are no transactions that download to confirm what has brought the account to that balance.
I because also frequently get the message:
OL-293-A Quicken is unable to update your account because unexpected information was received from your financial institution. Yet if I go in and reset my account, all of my information is verified with FCU.
1- yes , I can log into FCU's website with no issues.
2- yes, there are transactions to be downloaded.
3- now that you mention it, earlier, I did receive OL-293-A error code, but not lately
4-I tried the alternate update you suggested, but saw same issue, no download and no error message.
I have considered Deactivating Reactivating the account, but am a little nervous about that, your thoughts?
I have actually done the deactivate and reactivate step with no change in behavior. I had no duplicated transactions, possibly because I had nothing transferred.
If the bank doesn't have any answers or suggestions, I would then suggest that you contact Quicken Support.
Frankx
Quicken H&B-Subscription - Ver. R29.20 - Build 27.1.29.20 - Windows 10 Home - Ver. 2004- - - - Quicken User since 1984 - - -
- If you find this reply helpful, please click "Helpful" (below), so others will know! Thank you. -
Error - OL-393-A
The help link to this error doesn't work either.
Thank you for taking the time to visit the Community to post your issue, although I apologize that you haven't received a response.
If the usual troubleshooting steps for the OL-393 error do not work to correct the error, then you will need to contact your financial institution for assistance. Quicken does not have access to the financial institution's servers to be able to correct the problem.
This may require you to request to speak with an online services specialist that handles transaction download issues at the financial institution. If your financial institution states they can't assist, an escalation with them may be necessary.
-Quicken Tyka
I'm unclear about what work is required from my side? Is it necessary to completely reset the quicken side for this account? By this I mean disconnect each account, then wipe the routing number and other account header then do a fresh link? Speaking here as someone who has been using various versions of this product for more than 10 years, this seems excessive.
Thanks!
Deactivating and Reactivating my accounts allowed the account updates to occur, but then the error resumed.