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"Unknown institution" error keeps coming up when I try to download transactions
I have been receiving an "unknown institution" error whenever I try to manually update accounts from two different banks - CIBC (Canada) and TD Waterhouse. I am using a Mac (OS 10.15.7), on the most recent version of the software (subscription). I download the QFX file but when I double click on it I get the same error message followed by a time out message. I tried to sort it out through a chat help session last week (ticket 8055103) but no luck. I think the problem must be at the Quicken end, since these are two different banks. The auto-updating bank accounts are updating without a problem. Thanks for any help!