Crashes on backup

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MH Goldberg
MH Goldberg Member ✭✭
edited May 2022 in File Conversion and Backup (Windows)
Backing up to thumb drive. Screen often goes black, sometimes Quicken crashes or I get message that backup not completed. When I try to backup the next day and plug in the thumb drive I get error message and the drive must be scanned, but Windows never finds an error.

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  • Quicken_Tyka
    Quicken_Tyka Alumni ✭✭✭✭
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    Hello @MH Goldberg

    We will need a bit more information to be able to assist. Please take a moment to navigate to Help > About Quicken and provide the year and version of Quicken you are currently running.

    Do you receive the error message when attempting to save a backup to the computer or anywhere other than the thumb drive?

    Do you have a secondary thumb drive that you are able to attempt to store a backup to see if the issue persists?

    Please let me know!

    -Quicken Tyka

    ~~~***~~~
  • MH Goldberg
    MH Goldberg Member ✭✭
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    Windows 10, Quicken Deluxe subscription, version R29.22, build 27.1.29.22. I've only backed up to a thumb drive for years. In the last week I've used three drive as each (one brand new) had problems. WIndows Explorer can read the files on them, but wonder if I have a problem will Quicken be able to install the last backup. Performed a File>File Operations>Copy and ran Validate and Repair. Tonight the backup went smoothly.
    Do we get a three week extension on our subscriptions after your mutual fund update died for three weeks back in August/September?
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