Investment Register - Can't see the cash balance column and can't fix it

KT_WA

I am unable to see the cash balance columns in a few of my investment registers (but not all of them!). I do have a cash balance and it is currently not correct but I can't figure out how to see the column. I don't seem to have a bottom left/right scroll and I have stretched my Quicken window over two 24" monitors and I still can't find the column to resize it. I have made sure my text display is 100%, changed the High DPI settings and still nothing. Any thoughts or help?

Sherlock

If an investment register has been set to Show cash in a checking account, there will not be a Cash Amt and Cash Bal column displayed in the investment register: open the register and press Ctrl + Shift + E

Sherlock

If an investment register has been set to Show cash in a checking account, there will not be a Cash Amt and Cash Bal column displayed in the investment register: open the register and press Ctrl + Shift + E

volvogirl

Or if the account is set up as a Single Mutual Fund it will not have a cash column.  If it is a SMF you should be able to edit the account and change it. There might be a yes or no box for Single Mutual Fund.

KT_WA

I don't have either of those options in Account Details. It is a retirement account if that makes a difference?

KT_WA

Oh actually there is a separate cash account for the two - I was looking at the wrong investment account when I posted my response. So thanks Sherlock - that was the answer!

Lovemyfarm

Been using Quicken forever. I got new computer and opened up quicken today, and in my checking account it won't show balances????? Just ********* I have tried stretching out as big as my screen is - but just won't show me balances. My other accounts will show balances. What gives???

Quicken Anja

Hello @KT_WA,

We appreciate you reaching out, however, since this is an older post that was originally created back in November of 2020, it is less likely to receive an answer now.

I would suggest creating a new post for better visibility and to potentially receive responses from other users who may currently be experiencing the same problem. Doing so will also assist us with better tracking ability in the event that this issue may result in an escalation being required.

Please be sure to include a description of the issue, any error messages as well as the version of Quicken you have currently running (Help > About Quicken). The more information you are able to provide will help the Community to better understand and assist.

Thank you!