Error ccclient.203 connecting to Wells Fargo

danglick

I've been using Quicken for Windows for years, but my laptop just got stolen so I'm trying to use Quicken for Web until I get a new one. All my credit cards download fine; however Wells Fargo download fails with error ccclient.203. It worked fine last time I did it from Windows (a few weeks ago).

FWIW, I have 2-step authentication and Quicken Bill Pay enabled on my Wells Fargo account.

Any troubleshooting steps?

Quicken Francisco

@danglick

Thanks for the update. Unfortunately there wouldn't be a way for us to get the original file back from the cloud. Do you by chance have a backup stored on a flash drive or an external drive? If not we'd need to focus on trying to rebuild the file. The good news with that is generally we're able to back a year or two when it comes to getting transactions. (This depends on the bank, most major banks do about two) To do this we'd need to download from the banks website and import the transactions into a Quicken file. I know right now you only have your work laptop so that may not be suitable to try working on this yet. 

When you feel you have a good time to try this I would recommend contacting  Quicken Support via phone. They can help guide you through the process and help get you back up and running.

Thanks,
Quicken Francisco

Quicken Francisco

Hello @danglick

Thank you for reaching out on the community and telling us about your issue. I do apologize for the issue you're having. I believe you're having this issue on quicken on the web correct. If so it's fairly complicated if you do not have access as a computer and the mobile app functions as an additional tool to the main file on your computer generally. That meaning that troubleshooting needs to primarily done from the computer and not the mobile app. Do you have any access to a computer anymore? If you do we should be able to get some troubleshooting. Let us know if some more info!

Thanks,

Quicken Francisco

danglick

Unfortunately the mail file wasn't saved to cloud backup, so I guess it is permanently lost. I am using the web app from my work laptop. I'm not sure if I can install Quicken on here; but even if I did, it wouldn't help since I don't have the main file, right?

Quicken Francisco

@danglick

Thanks for the update. Unfortunately there wouldn't be a way for us to get the original file back from the cloud. Do you by chance have a backup stored on a flash drive or an external drive? If not we'd need to focus on trying to rebuild the file. The good news with that is generally we're able to back a year or two when it comes to getting transactions. (This depends on the bank, most major banks do about two) To do this we'd need to download from the banks website and import the transactions into a Quicken file. I know right now you only have your work laptop so that may not be suitable to try working on this yet. 

When you feel you have a good time to try this I would recommend contacting  Quicken Support via phone. They can help guide you through the process and help get you back up and running.

Thanks,
Quicken Francisco

danglick

Thanks! A couple of related questions:

1. If I rebuild the file by redownloading transactions, am I also going to have to recategorize everything? I assume yes, but figured I'd ask just in case.

2. Is there any way for me to import downloaded transactions into the web interface? I assume no, but again, figured I'd ask.

Quicken Francisco

@danglick

1. Yes you would need to recategorize transactions in this case. There are ways to mass categorize transactions so that you're not needing to do it one by one which would speed up the process quite a bit. You would still need to double check depending on your preferences. 

2. Currently there is no way to import into the mobile/web interface. Any updates are done by connected accounts like you've been doing here recently.  

I hope that clears any questions you had. If you do run into any more please let me know!

Thanks,
Quicken Francisco