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Can't Change Account Password

QD R30.10  Wind 10

I had to change the password on a credit card. When I log on directly to the credit card site using the new password, everything works fine. But for some reason when I try to log on using Quicken I get the error that the password is invalid. It gives me the screen to enter the password and user ID, but it won't work. Same error.
I tried deactivating/reactivating the account. Password still invalid. If I try to change it in the password vault, the account is greyed out and I can't change the password.
Thanks

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