Can't Change Account Password

Spotteddog
Member ✭✭✭✭
QD R30.10 Wind 10
I had to change the password on a credit card. When I log on directly to the credit card site using the new password, everything works fine. But for some reason when I try to log on using Quicken I get the error that the password is invalid. It gives me the screen to enter the password and user ID, but it won't work. Same error.
I tried deactivating/reactivating the account. Password still invalid. If I try to change it in the password vault, the account is greyed out and I can't change the password.
Thanks
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0
Best Answer
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Hi @Spotteddog ,
Contact Quicken Support: See this FAQ: https://community.quicken.com/discussion/7307115/add-your-quicken-information-to-your-posts-plus-how-you-are-connected-to-the-internet
Probably a bug.
thecreator - User of Quicken Subscription R46.12 (HF1) USA & Quicken 2017 HBRP R20.6 USAWindows 10 Pro 32-Bit Build 19045.2486
Windows 10 Pro 64-Bit Build 19045.2486 Release Preview Channel. Lost Win 11.
also Windows 10 Pro 64-Bit Build 19045.2526 .
View: https://community.quicken.com/discussion/7859218/work-with-copies-of-your-actual-quicken-data-files/p1?new=10
Answers
-
Hi @Spotteddog ,
Contact Quicken Support: See this FAQ: https://community.quicken.com/discussion/7307115/add-your-quicken-information-to-your-posts-plus-how-you-are-connected-to-the-internet
Probably a bug.
thecreator - User of Quicken Subscription R46.12 (HF1) USA & Quicken 2017 HBRP R20.6 USAWindows 10 Pro 32-Bit Build 19045.2486
Windows 10 Pro 64-Bit Build 19045.2486 Release Preview Channel. Lost Win 11.
also Windows 10 Pro 64-Bit Build 19045.2526 .
View: https://community.quicken.com/discussion/7859218/work-with-copies-of-your-actual-quicken-data-files/p1?new=10
This discussion has been closed.