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Quicken crashing after latest update

:# Tuesday night I fired up Quicken and it automatically updated. When it started I got a mostly blank window with only File and Help appearing in the upper left. I tried to click on File to open a file and the program stopped working and crashed. During the past 48 hours I have re-installed the update, uninstalled and re-installed, used Crtrl-Shift to try opening several different backup files, restarted my computer countless times -- and even tried the exact same thing on a completely different computer that never had Quicken installed on it, and I'm still unable to open any file or get Quicken to keep from crashing at the outset on either computer. I will try calling support next but am first wondering if anyone else has had a similar problem or knows of a working solution. Thanks.
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Answers
Thank you for taking the time to visit the Community to report this issue, although I apologize that you have not received a response.
If you have not done so already, I would try opening Quicken in "Silent Mode." This will open the Quicken program without opening a data file.
To open in silent mode, hold down the Ctrl button and double click the Quicken icon on the desktop, continuing holding down Ctrl until Quicken opens to a blank gray screen with only the File & Help menus in the top left corner.
Then navigate to File > New, to open a blank new file. If you are successful in doing so, I would then try to sign out and sign back in.
Please let me know how it goes!
-Quicken Tyka
Instead, from the File Menu select File Operations / Validate and Repair.
If that's successful ... good.
If not, restore your Quicken data file from a Manual or Automatic Backup taken prior to the problem first occurring, if necessary going back to older backups until you find a file that does not exhibit these symptoms.
https://www.quicken.com/support/how-backup-or-restore-your-quicken-data