Quicken crashing after latest update

Question

:#  Tuesday night I fired up Quicken and it automatically updated. When it started I got a mostly blank window with only File and Help appearing in the upper left. I tried to click on File to open a file and the program stopped working and crashed. During the past 48 hours I have re-installed the update, uninstalled and re-installed, used Crtrl-Shift to try opening several different backup files, restarted my computer countless times -- and even tried the exact same thing on a completely different computer that never had Quicken installed on it, and I'm still unable to open any file or get Quicken to keep from crashing at the outset on either computer. I will try calling support next but am first wondering if anyone else has had a similar problem or knows of a working solution. Thanks.

IfYouHadWings · Answer

UKR, thanks for the suggestions. None of my backups from 2020 and 2019 would work -- whether I tried opening them directly or used the validate tool. It wasn't until I tried opening a file from 2018 that everything began to work normally again. The only trouble is that I have lost two years of financial history and when I tried updating with my bank it only showed me some recent expense transactions and no deposits. I will try to contact support on Monday for one last effort, otherwise I am either going to try to rebuild a new file from scratch or cancel Quicken (which I have used since version 1) and seek out another solution.

UKR · Answer

If you're able to start Quicken on the new, empty file, do not try to switch to / open your regular file. It's damaged.
Instead, from the File Menu select File Operations / Validate and Repair.
In the Validate dialog first click "Browse" to select your regular file, then click to put a checkmark at "Validate File" and click OKAfter Validate succeeds, try to open the just validated file.
If that's successful ... good.
If not, restore
your Quicken data file from a Manual or Automatic Backup taken prior to the
problem first occurring, if necessary going back to older backups until you
find a file that does not exhibit these symptoms.
https://www.quicken.com/support/how-backup-or-restore-your-quicken-data

IfYouHadWings · Answer

Tyka, to clarify a bit: I am able to open Quicken and am able to begin a New file. It asks me to name an online file, which it successfully did. Then it wants me to begin by adding an account. It's at this point that I have tried to open an existing Quicken file, as well as restoring a back up file. In each case, the program then crashes. I have doublechecked that the latest version is installed: R30.14, Build 27.1.30.14. I'm using Windows 10 with all the latest Microsoft updates installed on a high-end Dell desktop.