Quicken (Canadian) hangs on One-step update after latest update

Quicken One-step update refuses to complete after latest update. I have narrowed it down to Cloud-sync failing - keeps spinning and then hangs. Is anyone else having this issue?
I have re-installed the update, don't want to reinstall Quicken unless support says that is the only solution.

Best Answer

  • Quicken_Tyka
    Quicken_Tyka Alumni ✭✭✭✭
    Accepted Answer
    Hello @ravivenkatesh

    Thank you for taking the time to visit the Community although I apologize that you have not received a response.

    If you haven't done so already I would start by resetting the cloud.

    RESET THE CLOUD DATA THROUGH THE DESKTOP PROGRAM

    1. Go to Edit > Preferences > Quicken ID, Mobile & Alerts.
    2. Click Reset your cloud data.
    Does the update complete after this step or do you receive any error messages?

    Please let me know!

    -Quicken Tyka
    ~~~***~~~

Answers

  • Quicken_Tyka
    Quicken_Tyka Alumni ✭✭✭✭
    Accepted Answer
    Hello @ravivenkatesh

    Thank you for taking the time to visit the Community although I apologize that you have not received a response.

    If you haven't done so already I would start by resetting the cloud.

    RESET THE CLOUD DATA THROUGH THE DESKTOP PROGRAM

    1. Go to Edit > Preferences > Quicken ID, Mobile & Alerts.
    2. Click Reset your cloud data.
    Does the update complete after this step or do you receive any error messages?

    Please let me know!

    -Quicken Tyka
    ~~~***~~~
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