Quicken (Canadian) hangs on One-step update after latest update

ravivenkatesh

Quicken One-step update refuses to complete after latest update. I have narrowed it down to Cloud-sync failing - keeps spinning and then hangs. Is anyone else having this issue?
I have re-installed the update, don't want to reinstall Quicken unless support says that is the only solution.

Quicken_Tyka

Hello @ravivenkatesh

Thank you for taking the time to visit the Community although I apologize that you have not received a response.

If you haven't done so already I would start by resetting the cloud.

RESET THE CLOUD DATA THROUGH THE DESKTOP PROGRAM

1. Go to Edit > Preferences > Quicken ID, Mobile & Alerts.
2. Click Reset your cloud data.

Does the update complete after this step or do you receive any error messages?

Please let me know!

-Quicken Tyka

Quicken_Tyka

Hello @ravivenkatesh

Thank you for taking the time to visit the Community although I apologize that you have not received a response.

If you haven't done so already I would start by resetting the cloud.

RESET THE CLOUD DATA THROUGH THE DESKTOP PROGRAM

1. Go to Edit > Preferences > Quicken ID, Mobile & Alerts.
2. Click Reset your cloud data.

Does the update complete after this step or do you receive any error messages?

Please let me know!

-Quicken Tyka