Bank Bill pay problem (Q Mac)

moose80

Until recently I've been using quicken for windows, and paying my bills using Bank Bill pay (Chase).
In Windows version when you click Pay, quicken ask you "how much" and "when to pay".
I just did the same thing on my Mac, but quicken just scheduled a random amount for two weeks from now.
How do you chose how much you wanna pay and when?

Thank you!

Quicken Francisco

Hello @moose80

Thank you for reaching out on the community and telling us about your issue. That is quite odd. Is the transactions scheduled inside of your register? If so it should give an amount and should be slightly grayed out indicating future transactions. If you aren't able to see the transaction in the register we may need to show any future transactions so that they're able to be seen this can be done right above the transactions on the top right of the register. I'll leave a photo down below that'll help locating this.

Once you're able to find it could you try deleting it. Once you've deleted it see again if you're able to try scheduling that payment while letting you put in the amounts. If not could you provide screenshots so that we're able to see exactly what's happening as well. I'll leave an article down below for that as well.

https://community.quicken.com/discussion/7663259/faq-how-do-i-post-a-screenshot-in-the-community-from-a-mac#latest

To add the photos into the post you may also need to drag them into the response area or you may get an error while trying to add them.

Once you get a chance try this out and let us know how it goes! 

Thanks,

Quicken Francisco

Quicken Francisco

Hello @moose80

Thank you for reaching out on the community and telling us about your issue. That is quite odd. Is the transactions scheduled inside of your register? If so it should give an amount and should be slightly grayed out indicating future transactions. If you aren't able to see the transaction in the register we may need to show any future transactions so that they're able to be seen this can be done right above the transactions on the top right of the register. I'll leave a photo down below that'll help locating this.

Once you're able to find it could you try deleting it. Once you've deleted it see again if you're able to try scheduling that payment while letting you put in the amounts. If not could you provide screenshots so that we're able to see exactly what's happening as well. I'll leave an article down below for that as well.

https://community.quicken.com/discussion/7663259/faq-how-do-i-post-a-screenshot-in-the-community-from-a-mac#latest

To add the photos into the post you may also need to drag them into the response area or you may get an error while trying to add them.

Once you get a chance try this out and let us know how it goes! 

Thanks,

Quicken Francisco