Unable to Download Paypal

System

This discussion was created from comments split from: Account no longer updating or getting transactions [from PayPal].

Caryn

I have Quicken for Mac subscription and have not been about to get paypal or Paypal credit downloads since Nov 4!
I called last week, Faviola in Guatemala in tech tried to help me but the higher echelon she was consulting were gone for the day. She said she will call at 11am next day, I waited 2 hours, no call. Most of my business transactions are on Quicken and this has never ever happened before Shall I take my complaints to social Media? When Can I get the attention I need ? [email removed]
error
name: (null)
email: (null)
date: 2020-12-07 12:57:02 (America/Los_Angeles)
date: 2020-12-07 20:57:02 (GMT)
date: 2020-12-07 12:57:02 (PST)
OS: 10.14.6
Product: Quicken
Version: 6.0.1
Build: 600.37045.100
Sync: Disabled
Cloud status: 0
Intuit user id: (null)
Mint data set name: (null)
Mint data set id: (null)
[personal information removed for your privacy]



errors count: 1

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error #1
level: 4 (Debug = 0, Critical = 6)

description:
add account error

suggestion:
Try again later.

system description:
institution login: can't setup (aggregator error)

BID: 6937

FI name: PayPal

response:
{
"code" : 201,
"resource" : {
"status" : "CREATED",
"pollingReference" : "\/institution-logins\/250898403675428096\/poll",
"id" : "250898403675428096",
"clientId" : "36DA9C49-7D22-487E-B52E-4344DA7A9C6C"
}
}

poll response:
{
"status" : "AGGREGATOR_IN_ERROR",
"aggregators" : [
{
"cpAggStatusDetail" : "Our system is having technical difficulty retrieving your information. Please try again later",
"isProcessing" : false,
"aggStatus" : "FI_TIMEOUT",
"cpAggStatusCode" : "ccscrape.102"
}
],
"mode" : "DISCOVER_AND_ADD_ACCOUNTS",
"institutionLoginId" : "250898403675428096",
"isProcessing" : false
}