Unable to Download Paypal

Comments

  • Caryn
    Caryn Member
    edited December 2020
    I have Quicken for Mac subscription and have not been about to get paypal or Paypal credit downloads since Nov 4!
    I called last week, Faviola in Guatemala in tech tried to help me but the higher echelon she was consulting were gone for the day. She said she will call at 11am next day, I waited 2 hours, no call. Most of my business transactions are on Quicken and this has never ever happened before Shall I take my complaints to social Media? When Can I get the attention I need ? [email removed]
    error
    name: (null)
    email: (null)
    date: 2020-12-07 12:57:02 (America/Los_Angeles)
    date: 2020-12-07 20:57:02 (GMT)
    date: 2020-12-07 12:57:02 (PST)
    OS: 10.14.6
    Product: Quicken
    Version: 6.0.1
    Build: 600.37045.100
    Sync: Disabled
    Cloud status: 0
    Intuit user id: (null)
    Mint data set name: (null)
    Mint data set id: (null)
    [personal information removed for your privacy]



    errors count: 1

    - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
    error #1
    level: 4 (Debug = 0, Critical = 6)

    description:
    add account error

    suggestion:
    Try again later.

    system description:
    institution login: can't setup (aggregator error)

    BID: 6937

    FI name: PayPal

    response:
    {
    "code" : 201,
    "resource" : {
    "status" : "CREATED",
    "pollingReference" : "\/institution-logins\/250898403675428096\/poll",
    "id" : "250898403675428096",
    "clientId" : "36DA9C49-7D22-487E-B52E-4344DA7A9C6C"
    }
    }

    poll response:
    {
    "status" : "AGGREGATOR_IN_ERROR",
    "aggregators" : [
    {
    "cpAggStatusDetail" : "Our system is having technical difficulty retrieving your information. Please try again later",
    "isProcessing" : false,
    "aggStatus" : "FI_TIMEOUT",
    "cpAggStatusCode" : "ccscrape.102"
    }
    ],
    "mode" : "DISCOVER_AND_ADD_ACCOUNTS",
    "institutionLoginId" : "250898403675428096",
    "isProcessing" : false
    }