you for reaching out on the community and telling us about your issue. I do apologize for the issue you're having. That is kind of odd. Does it let you use the circle to update it? I'm wondering if it might need to be reset for it to download properly download when you open the app. I'll leave a link down below on how to do so.https://www.quicken.com/support/troubleshooting-quicken-mobile-companion-app
It'll be under the I'm having trouble syncing with the mobile app. You'll just want to choose the option for the type of computer you have. Once you get the chance let us know if that helped. If not we'll see what we can try next.