Quicken Community is moving to Single Sign On! Starting 1/22/21, you'll sign in to the community with your Quicken ID. For more information: http://bit.ly/CommunitySSO
Error when trying to setup Schools First FCU - New

Last week I began to have issues downloading transactions from my Schools First FCU account so I decided to delete the account thinking that would help. Now every time I go to try to add it back in I get the error:
Server Communication Error
Warning
There was a problem during communication with our servers:
Can't set up 'Schools First FCU - New'
AGGREGATOR_IN_ERROR (ACCOUNT_MISMATCH:ccscrape.106)
This has been ongoing for about three days now.
I am using Quicken Premier for Mac: Version 6.0.3 (Build 600.37136.100)
How can I get this fixed so I can connect my account back up?
Server Communication Error
Warning
There was a problem during communication with our servers:
Can't set up 'Schools First FCU - New'
AGGREGATOR_IN_ERROR (ACCOUNT_MISMATCH:ccscrape.106)
This has been ongoing for about three days now.
I am using Quicken Premier for Mac: Version 6.0.3 (Build 600.37136.100)
How can I get this fixed so I can connect my account back up?
0
Best Answers
-
Quicken Francisco Moderator mod
Hello @dobulej
Thank you for reaching out on the community and telling us about your issue. I do apologize for the issue you're having. It looks like we're having issues on our side correctly grabbing the information with the error you're getting. In this case we'll need to contact Quicken Support via chat or phone so that we're able to collect logs and see exactly what's happening. I'll leave hours down below so you can find a time that works best for you.
Thanks,
Quicken Francisco
Quicken Phone Support Current Hours of Operation:
Monday through Friday
5:00 am to 5:00 pm PDT
Quicken Chat Support Current Hours of Operation:
Monday through Sunday
5:00 am to 5:00 pm PDT
0 -
kathyyc Member ✭✭
So mine finally worked. Had to put the code in twice (from bank, had it texted) but it finally worked.0
Answers
Hello @dobulej
Thank you for reaching out on the community and telling us about your issue. I do apologize for the issue you're having. It looks like we're having issues on our side correctly grabbing the information with the error you're getting. In this case we'll need to contact Quicken Support via chat or phone so that we're able to collect logs and see exactly what's happening. I'll leave hours down below so you can find a time that works best for you.
Thanks,
Quicken Francisco
Quicken Phone Support Current Hours of Operation:
Monday through Friday
5:00 am to 5:00 pm PDT
Quicken Chat Support Current Hours of Operation:
Monday through Sunday
5:00 am to 5:00 pm PDT
Thank you for taking the time to visit the Community to report this issue, although I apologize that you have not received a response.
The original post is for the Mac application, can you please confirm if you are using the Windows or Mac platform?
The steps and information differ between the two and we will need a few more details to be able to assist.
Thank you,
-Quicken Tyka
"Removed-Beta"? Am I not permitted to post/ comment on a Q-Production issue that I also am experiencing?
Thank you for taking the time to visit the Community to report this issue.
At this time I would recommend contacting support directly for advanced troubleshooting steps.
https://www.quicken.com/support#contact-support
Quicken Care has the tools to review and research this issue further.
Thank you,
-Quicken Tyka
> Hello all,Thank you for taking the time to visit the Community to report this issue.
>
> At this time I would recommend contacting support directly for advanced troubleshooting steps.
>
>
> https://www.quicken.com/support#contact-support
>
>
> Quicken Care has the tools to review and research this issue further.
>
> Thank you,
>
>
> -Quicken Tyka
I have done this and they said it is on schools side and schools said it is on quicken side. So it appears that no one wants to take ownership of the issue.
> > @Quicken_Tyka said:
> > Hello all,Thank you for taking the time to visit the Community to report this issue.
> >
> > At this time I would recommend contacting support directly for advanced troubleshooting steps.
> >
> >
> > https://www.quicken.com/support#contact-support
> >
> >
> > Quicken Care has the tools to review and research this issue further.
> >
> > Thank you,
> >
> >
> > -Quicken Tyka
>
> I have done this and they said it is on schools side and schools said it is on quicken side. So it appears that no one wants to take ownership of the issue.
Exactly. I have done this also and had a support tech literally hang up on me after over an hour because he couldn't fix the issue and I called back and got a supervisor and let him know how the "tech" treated me. Waiting on Schools to call me back but this is [Removed-Lanugage] since the merger. I'll likely be leaving the new Schools.