Cloud Sync is removing accounts

Kent0sc
Kent0sc Quicken Windows Subscription Member ✭✭
edited May 2022 in Errors and Troubleshooting (Quicken on the Web)
About two weeks ago, it seems like after a Quicken for Windows update, two of my credit card accounts are missing from the cloud sync. If I look in Mobile or Web they are not there even though the Quicken Desktop has the marked for syncing. I have disabled/reenabled, and it would sync but disappear again. I ran a data file verification with no issues. I reset my cloud data and they would sync once and then they would disappear again. Any ideas?

Answers

  • miklk
    miklk Quicken Windows Subscription SuperUser, Windows Beta Beta
    They are having a few issues with SYNC.

    You should Delete your cloud account. 

    See this thread for instructions 

    https://community.quicken.com/discussion/comment/20138543#Comment_20138543
  • Kent0sc
    Kent0sc Quicken Windows Subscription Member ✭✭
    I deleted the cloud account but it still refuses to sync these two credit card accounts but my other 7 accounts sync fine. I have been syncing these for years and it just recently stopped with these two credit card accounts and does not show any errors.

    Any other ideas?
  • Quicken_Tyka
    Quicken_Tyka Alumni ✭✭✭✭
    Hello @Kent0sc

    Thank you for the response and the additional details, although I apologize that you have not received a follow-up response.

    I would next try to deactivate and reactivate these accounts. You can do so by following the article listed down below.

    https://www.quicken.com/support/deactivate-online-banking-services-quicken-account

    Once all the accounts are deactivated go ahead and follow the article here on reconnecting the accounts.

    https://www.quicken.com/support/reactivating-deactivated-account

    Please let us know if these steps resolve this problem.

    -Quicken Tyka

    ~~~***~~~
  • Kent0sc
    Kent0sc Quicken Windows Subscription Member ✭✭
    @Quicken_Tyka
    The two credit card accounts that will not cloud-sync do not have online banking configured so I do not have the option to deactivate the online banking for them.
  • Quicken_Tyka
    Quicken_Tyka Alumni ✭✭✭✭
    Hello @Kent0sc

    Thank you for the response and the additional details. 

    Next, please open Quicken and navigate to Mobile & Web and locate the section that is labeled "Accounts Enabled on Mobile and Web."

    Then choose the gear icon shown below and choose "Account Settings."

    Are both of these accounts selected to sync to the mobile app? If so, can you try to uncheck the accounts? Then sync by selecting "Sync Now" on the same screen. Then select the accounts again and sync once more. 

    Please let me know what you find!

    -Quicken Tyka
    ~~~***~~~
  • Kent0sc
    Kent0sc Quicken Windows Subscription Member ✭✭
    @Quicken_Tyka
    Thanks again for getting back to me but I actually tried that first. The two accounts were checked for sync. I unchecked then synced, checked and synced. They then appeared on Quicken Web and mobile. However, on the next sync they disappeared again.

    I have
    7 checking/savings non-online baking that sync fine
    2 credit cards with online banking that sync fine
    2 credit cards non-online banking that don't want to sync anymore.

    My datafile has had these accounts for several years so I'm not sure why all of sudden the two won't sync anymore.
  • Quicken_Tyka
    Quicken_Tyka Alumni ✭✭✭✭
    Hello @Kent0sc

    Thank you for the response, although I am sorry to hear that the trouble continues to persist.

    At this time I would recommend contacting support directly for advanced troubleshooting steps.

    https://www.quicken.com/support#contact-support

    Quicken Care has the ability to initiate a screen share to view the issue in real-time to review and research this further.

    Thank you,

    -Quicken Tyka

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