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Schwab Download/Update returns Error 403 on all acounts

Randy ChevrierRandy Chevrier Mac Beta Beta
in Errors and Troubleshooting (Mac)
I'm using Mac Version 6.0.3 (Build 600.37136.100) on macOS 10.14.6

As of today I'm not able to download Schwab account transactions. Doing so results in 
Download Error (403)
HTTP-403 Error from Charles Schwab & Co., Inc.
Last attempt 1/7/2021 - 5:39 PM
0 new transactions downloaded

I get this for 3 accounts that I previously had no problem with, at least as of 1/7/2021 at 5:39 PM. ;-)

Please update us on when this issue will be resolved or how we can fix it if its and issue for us to resolve.


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Comments

  • GIWaltGIWalt Member ✭✭
    All of sudden I can't connect to Schwab this AM. Anyone else having this issue?
  • india justindia just Mac Beta Beta
    no issue for me.  perhaps related to peak volume throttling of traffic that banks have been doing?  noticed many complaints across multiple providers here in Q logs. Also, schwab has had a peak volume for phone/messaging status alert after login for the past almost 2 weeks now.
    Long time user, mac only, brand new to beta testing.  NOOB.
  • howiephowiep Member ✭✭
    Same for me. Schwab accounts not connecting (403 error). All other accounts connect and download.
  • UKRUKR SuperUser ✭✭✭✭✭
    Have you checked to make sure that your accounts are connected using the Direct Connect method?
    I may be wrong, but based on what I've been reading here, other methods may no longer be supported by Schwab.
  • howiephowiep Member ✭✭
    All 3 of my Schwab accounts are Direct Connect. Still no service.
  • GIWaltGIWalt Member ✭✭
    I can't check at the moment (not at my computer). Will check in a couple of hours and update.
  • GIWaltGIWalt Member ✭✭
    I have 3 different Schwab accounts and all 3 are giving me the 403 error. Tried reconnecting and no impact. All are direct connect.
  • UKRUKR SuperUser ✭✭✭✭✭
    Has anyone called Schwab Support yet?
  • GIWaltGIWalt Member ✭✭
    I sent Schwab an e-mail. The wait time on the phone was too long.
  • himalayahimalaya Member ✭✭
    Same here. Doesn't work on two different sets of accounts with two different quicken files, so clearly not a single user signon issue. It's something more general. Just started today, was working at least through Jan 9.
  • Quicken FranciscoQuicken Francisco Moderator mod

    Hello Everyone.

    Thank you for reaching out on the community and telling us about your issue. I do apologize for the issue you're having. We've recently been seeing an increase in the error Http 403 so we're looking to collect logs to have a deeper look. Once you have a chance could you please go across the top and select help > Report a problem. In the subject line please put ATTN:Francisco  and also make sure to have every log file also selected (This should be selected by default). Once you have done this please let us know as well.


    Thanks,

    Quicken Francisco


  • howiephowiep Member ✭✭
    Still showing no connection on the Account Status page, however, all 3 Schwab accounts have been updated correctly!! A total of 7 investment items were updated that are included in the 3 accounts.
  • GIWaltGIWalt Member ✭✭
    I have sent the file to ATTN:Francisco as requested.
  • GIWaltGIWalt Member ✭✭
    I did speak with someone at Schwab tech support and they too are aware of this issue.
  • nothingclevernothingclever Member ✭✭
    Having similar issue. Can I also forward you my logs as well? Thanks
  • calfoxiiicalfoxiii Member ✭
    I'm having the same issue. All accounts are synching except Schwab. I'm getting the same Download Error (403) HTTP-403 Error from Charles Schwab & Co., Inc.. I just went back into Quicken and sent my log files to your attention. Thanks in advance for the help!
  • tomstadertomstader Member, Mac Beta Beta
    I’m having the same issue. 
  • nkiefer626nkiefer626 Member ✭
    I am having the same issue. Just sent my log files.
  • Robert OLoxleyRobert OLoxley Member ✭✭
    Same problem started 02:16 Mon 01/11/2021
  • DaufuskieNateDaufuskieNate Member ✭✭
    Still unable to connect this morning.
  • gizmo78023gizmo78023 Member ✭✭
    Same issue here. Sending log files.
  • mkh.finanmkh.finan Member ✭
    Same issue here, with one exception. I have a Schwab checking account that downloaded this morning, so why the other Schwab accounts did not is even quirkier.
  • tomstadertomstader Member, Mac Beta Beta
    I just send log files. Still not working. 
  • parthianparthian Member ✭
    I just sent log files, I'm having the same issue.
  • toms123toms123 Member ✭
    Quicken mac can't connect to Schwab on 1/12/21.
    Why?
  • BrianCWBrianCW Member ✭
    Same issue here. Began 2 days ago and only with Schwab accounts. Please confirm if log files would be helpful and I will send.
  • GIWaltGIWalt Member ✭✭
    Schwab issue continuing this AM...
  • GIWaltGIWalt Member ✭✭
    edited January 12
    See this link. Issue continuing this AM (January 12): [removed - self referencing link]
  • jpsedonajpsedona Member ✭
    Same issue here
  • Connie HarrisonConnie Harrison Member ✭✭
    Same issue. Hasn't downloaded ince 1/10. Do you want log files?
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