The "Update Now" button is greyed out

I have five different accounts at one bank. All the accounts are accessed at once using the same login credentials. During a One Step Update today, only one of the accounts updated. When I go to Settings \Update individually for the other four accounts, the Update Now button is greyed out. I have many other accounts at other various institutions, and they all downloaded fine using the One Step Update button.

The accounts are set up with Express Web Connect. I have downloaded transactions with quicken since it was first introduced many, many years ago. (I am old!)

I have run "validate" on the data file, but nothing further yet. Please advise.


  • Quicken_Tyka
    Quicken_Tyka Alumni ✭✭✭✭
    Hello @Mammondee

    Thank you for taking the time to visit the Community to post your issue, although I apologize that you have not received a response.

    May I ask that you please navigate to Help > About Quicken and provide the release that you are currently running.

    Also, what is the name of the bank that this is occurring with?

    If you have not done so already, I would start by quitting Quicken and reopening and see if that this step corrects the issue before attempting any in-depth troubleshooting.

    Please let me know how it goes!

    -Quicken Tyka
This discussion has been closed.