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BOA- CC-501

This discussion was created from comments split from: Anyone else not getting downloads from BOA after 11/25/2020 issue?.


  • eeanderseneeandersen Member
    Help, that's my problem, too. Only my issue started 12/24/2020 and appeared to be connected to an update I recall allowing at that time. I am using Q for business accounting and my accounts are classified business accounts by BOA. Well, according to BOA business accounts MUST use QuickBooks to obtain assistance from BOA. I say "Quicken not QuickBooks" to the bank representative and the hearing aid is immediately shut off. I suspect my account was flipped (in Quicken) to Direct Connect, but I have no userID/password for DC access. Attempts to add new accounts under EWC yield a CC-501 error and when adding those same accounts under DC give me a userID/PW error.

    I only want my connection method reset back to EWC. Something BOA claims to be able to do, but I have spent hours trying to convince BOA reps of that.

    "Not QuickBooks - can you speak up please, I can't hear you."

    I'm frustrated.
  • Quicken_TykaQuicken_Tyka Moderator mod
    Hello @eeandersen

    Thank you for taking the time to visit the Community to post your question, although I apologize for any frustration that you have experienced so far.

    A "501"  can have several causes that will require contact to Quicken support for a review of the logs to determine the error. This error may also require an escalation to resolve.


    Support has the necessary tools to resolve this issue that the Community does not.

    Let us know how it goes!

    -Quicken Tyka

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