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BOA- CC-501

This discussion was created from comments split from: Anyone else not getting downloads from BOA after 11/25/2020 issue?.
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I only want my connection method reset back to EWC. Something BOA claims to be able to do, but I have spent hours trying to convince BOA reps of that.
"Not QuickBooks - can you speak up please, I can't hear you."
I'm frustrated.
Thank you for taking the time to visit the Community to post your question, although I apologize for any frustration that you have experienced so far.
A "501" can have several causes that will require contact to Quicken support for a review of the logs to determine the error. This error may also require an escalation to resolve.
https://www.quicken.com/support#contact-support
Support has the necessary tools to resolve this issue that the Community does not.
Let us know how it goes!
-Quicken Tyka