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BOA- CC-501

SystemSystem Member ✭✭✭✭
in Download, Add/Update Accounts (Windows)
This discussion was created from comments split from: Anyone else not getting downloads from BOA after 11/25/2020 issue?.

Comments

  • eeanderseneeandersen Member ✭
    Help, that's my problem, too. Only my issue started 12/24/2020 and appeared to be connected to an update I recall allowing at that time. I am using Q for business accounting and my accounts are classified business accounts by BOA. Well, according to BOA business accounts MUST use QuickBooks to obtain assistance from BOA. I say "Quicken not QuickBooks" to the bank representative and the hearing aid is immediately shut off. I suspect my account was flipped (in Quicken) to Direct Connect, but I have no userID/password for DC access. Attempts to add new accounts under EWC yield a CC-501 error and when adding those same accounts under DC give me a userID/PW error.

    I only want my connection method reset back to EWC. Something BOA claims to be able to do, but I have spent hours trying to convince BOA reps of that.

    "Not QuickBooks - can you speak up please, I can't hear you."

    I'm frustrated.
  • Quicken_TykaQuicken_Tyka Moderator mod
    Hello @eeandersen

    Thank you for taking the time to visit the Community to post your question, although I apologize for any frustration that you have experienced so far.

    A "501"  can have several causes that will require contact to Quicken support for a review of the logs to determine the error. This error may also require an escalation to resolve.

    https://www.quicken.com/support#contact-support

    Support has the necessary tools to resolve this issue that the Community does not.

    Let us know how it goes!

    -Quicken Tyka

    ~~~***~~~
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