Account is keep missing on Quicken Cloud

Question

:s I think the problem started week ago when I do the one-step update, it showing a message on top of the screen "Your data is being synced to our improved cloud service. This is a one-time process and may take several minutes." After that, one of the account is missing from the Cloud but still marked checked on desktop Quicken. And desktop Quick still has this account.

After that, I went to Quicken Cloud Profile to reset the cloud data. It works on the day when I do so, the next day it pops-up "Your data is being synced to our improved cloud service. This is a one-time process and may take several minutes." then my account is missing again. So strange .. anyone has a better suggestion? FYI, I only have 1 profile on Cloud

Sherlock · Answer

I suggest deleting the Quicken Cloud dataset (aka cloud account) associated with the Quicken file.  Note: You need to open another Quicken file to delete the appropriate cloud account.  You may want to review: https://www.quicken.com/support/how-edit-or-delete-your-cloud-datasets-quicken-windows

The other Quicken file needs to have a distinct file identifier so that we may delete the cloud account associated with the original Quicken file.  For example, you may create a new Quicken file (select File > New Quicken File...) without any accounts, enable sync in preferences so you may view and delete the cloud account associated with the original Quicken file.

After deleting the cloud account, you do need to open the original Quicken file and sync for the accounts to be available on the web or through the mobile app.  The initial sync may take some time to complete.

If the issue continues to persist, I suggest you contact Quicken Support: https://www.quicken.com/support/quicken-support-options