you for reaching out on the community and telling us about your issue. I do apologize for the issue you're having. It sounds like you're having the two factor authentication each time you try downloading or are you having to put in your password each time? How long has this issue been happening? How many accounts do you have with capitalize? Has this issue happened prior as well?
Depending what we're able to find out we'll see what our best option is. Once you get the chance just let us know and we'll take a look