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After resetting Email & password - unable to Sync with Quicken desktop

After resetting Email and password to my Quicken online, Im now unable to sync with with my Quicken desktop. Message says I need to us sign-in that I used when I bought the subscription. I know longer have that info.

Answers

  • Kbrthrs
    Kbrthrs Member
    Any comment on how I can sync so I can use desktop
  • Sherlock
    Sherlock SuperUser ✭✭✭✭✭
    edited January 18
    I suggest you reset the Quicken ID associated with the Quicken file.  
    1. Select Edit > Preferences...
    2. Select Quicken ID & Cloud Accounts
    3. Select Sign in as a different user
    4. Enter yes 
    5. Select Sign Out
    6. Sign in with the new Quicken ID.
  • Kbrthrs
    Kbrthrs Member
    I’ve tried this but I don’t have my info on original quicken ID Message says my quicken package is sync with my original id
  • Kbrthrs
    Kbrthrs Member
    I’m not able to sign in with my original id
  • Sherlock
    Sherlock SuperUser ✭✭✭✭✭
    edited January 18
    Kbrthrs said:
    I’ve tried this but I don’t have my info on original quicken ID Message says my quicken package is sync with my original id
    Did you change the email associated with the Quicken ID at: https://www.quicken.com/my-account ?
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