the server is experiencing an internal error

Bertilak
Bertilak Member ✭✭✭✭
edited August 2022 in Errors and Troubleshooting (Windows)
Anybody else seeing a CONLOG.TXT like the below? It's been happening all day.

==== Mini-OSU Start (20210119/16:09:17) ====
20210119 16:09:18: ***QFN kQFFinished: returns 67305972
20210119 16:09:18: We’re sorry, the server is experiencing an internal error. Try again now, or wait and try later.
20210119 16:09:18: 

==== Mini-OSU End (20210119/16:09:20) ====

Answers

  • Chris_QPW
    Chris_QPW Quicken Windows Subscription Member ✭✭✭✭
    You are the first I have seen that pointed out the error in the Connection log, but there are numerous people reporting (several thread) on the AMEX problem.

    It is one that AMEX is most likely going to have to fix.  Direct Connect (OFX) is a direct communication between Quicken and the financial institution, and from all the reports it seems that AMEX is sending the wrong information.

    You may or may not find more information in the OFX log.
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  • Bertilak
    Bertilak Member ✭✭✭✭
    The OFX log is the first place I looked. Nothing obvious (to me!) there:

    ==== Mini-OSU Start (20210119/16:09:17) ====


    <!--
    OFXHEADER:100
    DATA:OFXSGML
    VERSION:102
    SECURITY:NONE
    ENCODING:USASCII
    CHARSET:1252
    COMPRESSION:NONE
    OLDFILEUID:NONE
    NEWFILEUID:D6B11AC1-7DBA-1000-BDD1-99EDB13C0026

    -->
    <OFX>
    <SIGNONMSGSRQV1>
    <SONRQ>
    <DTCLIENT>20210119092534.123[-6:MDT]
    <USERID>REDACTED!
    <USERPASS>X<LANGUAGE>ENG
    <FI>
    <ORG>AMEX
    <FID>3101
    </FI>
    <APPID>QWIN
    <APPVER>2700
    </SONRQ>
    </SIGNONMSGSRQV1>
    <CREDITCARDMSGSRQV1>
    <CCSTMTTRNRQ>
    <TRNUID>D6B11AC2-7DBA-1000-BDD1-99EDB13C0026
    <CCSTMTRQ>
    <CCACCTFROM>
    <ACCTID>VF9Y2ZMIBEJC3BY|46005
    </CCACCTFROM>
    <INCTRAN>
    <DTSTART>20210109
    <INCLUDE>Y
    </INCTRAN>
    </CCSTMTRQ>
    </CCSTMTTRNRQ>
    </CREDITCARDMSGSRQV1>
    </OFX>

    ==== Mini-OSU End (20210119/16:09:20) ====
  • Chris_QPW
    Chris_QPW Quicken Windows Subscription Member ✭✭✭✭
    Hmm not much in that log.  That looks just what Quicken sent without any response from AMEX.

    But in another thread there is a post by another user that says they have been told by AMEX that they are aware of the problem, and hope to have it fixed in the next 24 to 48 hours.
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  • Bertilak
    Bertilak Member ✭✭✭✭
    RESOLUTION:
    Yesterday I was able to download Quicken data from the AMEX web page and it imported into Quicken OK.

    Today when I tried the same thing the AMEX web page said that due to a recent change I should re-establish the connection in Quicken. That worked. It took a VERY long time for the process to complete, probably because it downloaded so many transactions in the process. Now downloads from within Quicken work.

    There is one minor(?) situation. Quicken switched me from Direct Connect to Express Web Connect. Quicken's Account Details/Online Services says there is an improved connection method available. I Presume Direct Connect. An attempt to switch failed. I'll give it another day and look again.
  • Bertilak
    Bertilak Member ✭✭✭✭
    Bertilak said:
    There is one minor(?) situation. Quicken switched me from Direct Connect to Express Web Connect. Quicken's Account Details/Online Services says there is an improved connection method available. I Presume Direct Connect. An attempt to switch failed. I'll give it another day and look again.
    This too has now been resolved.
This discussion has been closed.

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