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Some "known product issue alerts" direct on to support, which does not work

With some of your known product issues (e.g., the CitiBank CC-501 issues posted today (Alert #8259266), the instructions are to "contact Quicken Support to report the error". When I click on the link, I get a "top issues" popup. Closing that gets me to a page with an entry titled "Contact Support". When I click the "Talk to Support" box under it, absolutely nothing happen, at least with the current version of Firefox under Windows 10 Pro 64.

That is not helpful to either users or Quicken.

Answers

  • Quicken SarahQuicken Sarah Administrator, Moderator mod
    Hello @jk5711

    Thank you for the feedback and we apologize for the confusion.  When clicking on the Talk to Support button, please be sure that your browser pop-up blockers are turned off.

    If turned on, the browser will block the Support window from loading. 

    I hope this information is helpful and please let us know if you continue to experience an issue when contacting Support.

    Thank you,

    Sarah
  • Whitney WilsonWhitney Wilson Member ✭✭
    How can I turn off pop up blockers in Safari?
    I am using Q for windows on a Mac, for yeas
  • Quicken_TykaQuicken_Tyka Moderator mod
    Hello @Whitney Wilson

    Thank you for taking the time to visit the Community to ask your question, although I apologize that you have not received a response.

    If you have not done so already, please take a moment to review the steps and information available here.

    I hope this helps, please let us know how it goes!

    -Quicken Tyka
    ~~~***~~~
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