Why did my program not install?

Last year I purchased Quicken on my BOA Mastercard for $89.99. It never installed properly. Not only have I not received the product I purchased but I continue to receive offers to purchase it again  while I am cut off from the support and advantages the program offers. How ridiculous that I have to ask the "community" for help rather than being able to contact Quicken staff to correct the problem they get paid to fix. Please install the program I paid for or give me a refund.

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