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Quicken won't update my transactions from Sharepoint credit union

My accounts won't update the transactions from Sharepoint credit union.

Answers

  • Quicken Diana
    Quicken Diana Moderator, Employee mod

    [email protected]Roadstar

    Thank you for posting in the Community today, though I’m sorry that you are experiencing this issue with your accounts.

    I’d like to get more information in order to pinpoint the issue. Are you using Direct Connect, Express Web Connect or Web Connect to get your transactions from the financial institution? When did this start? Is Quicken presenting a specific error following the One Step Update process or Web Connect attempt?

    Thank you

    Quicken Diana


  • Ps56k2
    Ps56k2 SuperUser ✭✭✭✭✭
    What version ..... Help --> About Quicken
    Was this working - and then just stopped ?
    Are you manually downloading from the CU website,
    or using Quicken One Step Update to download
    10886    10886    10886    Sharepoint Credit Union    https://www.sharepointcu.com/    1-800-752-3494    https://sharepointcu.financialhost.org/Login    ACTIVE        
    BANKING&WEB-CONNECT        
    BANKING,CREDIT,ACCOUNTINFO&EXP-WEB-CONNECT  
    Quicken 2020 Deluxe - Subscription - Windows 10
  • Roadstar
    Roadstar Member
    Diana,
    When I update my checking account from Quicken, I get a error message CC-503. If I update from SharePoint credit union it says Quicken components currently open and cannot be installed. 
    I just did a Quicken update and since then it hasn't worked.
  • Quicken_Tyka
    Quicken_Tyka Moderator mod
    Hello @Roadstar

    Thank you for taking the time to visit the Community to report this issue. There is an active alert for the "Quicken components currently open and cannot be installed" error. It is currently being investigated and researched.

    Please take a moment to visit the alert at the link below to review the workaround.

    https://community.quicken.com/discussion/7886957/new-1-22-21-issue-importing-web-connect-qfx-files-in-quicken-windows-31-6#latest

    Please let us know how it goes!

    Thank you,

    -Quicken Tyka
    ~~~***~~~
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