Quicken won't update my transactions from Sharepoint credit union

Roadstar

My accounts won't update the transactions from Sharepoint credit union.

Quicken Diana

Hello@Roadstar

Thank you for posting in the Community today, though I’m sorry that you are experiencing this issue with your accounts.

I’d like to get more information in order to pinpoint the issue. Are you using Direct Connect, Express Web Connect or Web Connect to get your transactions from the financial institution? When did this start? Is Quicken presenting a specific error following the One Step Update process or Web Connect attempt?

Thank you

Quicken Diana

Ps56k2

What version ..... Help --> About Quicken

Was this working - and then just stopped ?

Are you manually downloading from the CU website,
or using Quicken One Step Update to download

10886    10886    10886    Sharepoint Credit Union    https://www.sharepointcu.com/    1-800-752-3494    https://sharepointcu.financialhost.org/Login    ACTIVE        
BANKING&WEB-CONNECT        
BANKING,CREDIT,ACCOUNTINFO&EXP-WEB-CONNECT  

Roadstar

Diana,

When I update my checking account from Quicken, I get a error message CC-503. If I update from SharePoint credit union it says Quicken components currently open and cannot be installed. 

I just did a Quicken update and since then it hasn't worked.

Quicken_Tyka

Hello @Roadstar

Thank you for taking the time to visit the Community to report this issue. There is an active alert for the "Quicken components currently open and cannot be installed" error. It is currently being investigated and researched.

Please take a moment to visit the alert at the link below to review the workaround.

https://community.quicken.com/discussion/7886957/new-1-22-21-issue-importing-web-connect-qfx-files-in-quicken-windows-31-6#latest

Please let us know how it goes!

Thank you,

-Quicken Tyka