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One Step Update will not complete

One Step Update is "hung up". Started Jan 19 2021. Prior to that, no issues with downloading and exiting quicken. Now, cannot exit quicken - see attached message in picture. Have done all the typical things - validate, repair, delete cloud account, etc. The one step update icon continues to show that it is "downloading".

Any suggestions?

Answers

  • margi49201margi49201 Member
    I am so sorry you are having that problem. My One Step Update will download new transactions but has not updated any online balances since Jan 19 2021. Which means I can't reconcile with the online balance. I think there was a Quicken update around that date.
    I also would like some suggestions.
  • Chris_QPWChris_QPW Member ✭✭✭✭
    @margi49201 Since your problem doesn't directly relate to @Paresh Buch's problem I suggest that you post your own question so that this thread doesn't get mixed up with trying to answer two different problems.
    Recent Discussions -> Ask a Question
    (I'm using the latest Quicken subscription version)
  • Dick LatourDick Latour Member ✭✭
    > @"Paresh Buch" said:
    > One Step Update is "hung up". Started Jan 19 2021. Prior to that, no issues with downloading and exiting quicken. Now, cannot exit quicken - see attached message in picture. Have done all the typical things - validate, repair, delete cloud account, etc. The one step update icon continues to show that it is "downloading".
    >
    > Any suggestions?

    I am having the same problem. I cannot even backup my quicken file until I use Task Manager to close Quicken and then reopen Quicken. One Step Update seems to be downloading my transactions but I cannot be totally sure of that since it never actually completes.
  • Quicken_TykaQuicken_Tyka Moderator mod
    Hello all,

    There is a known issue in which some users are experiencing delays in loading Quicken or performing some services such as, adding or updating accounts, running a One Step Update, mobile sync, launching budgets, scheduled transactions, renaming rules, etc.

    To learn more please visit the alert the link below and 'bookmark' this Alert by clicking the yellow star icon in the upper right to be notified as updates and/or a resolution to these issues become available.

    https://community.quicken.com/discussion/7887538/new-1-29-21-delays-or-errors-when-using-online-services

    Thank you,
    -Quicken Tyka
    ~~~***~~~
  • Paresh BuchParesh Buch Member ✭✭
    Thanks Tyka - Please note that the announcement yesterday that issues are resolved is NOT TRUE - I still have problems and now more of my accounts are not synchronizing. This has gotten worse - not better. I used to be able to download all my accounts by "not selecting" cloud sync in the one step update. Now, I can't do that either! Not a happy camper right now. Please help get this fixed. I need to be able to download all accounts and sync them for mobile access.
  • UKRUKR SuperUser ✭✭✭✭✭
    Thanks Tyka - Please note that the announcement yesterday that issues are resolved is NOT TRUE - I still have problems and now more of my accounts are not synchronizing. This has gotten worse - not better. I used to be able to download all my accounts by "not selecting" cloud sync in the one step update. Now, I can't do that either! Not a happy camper right now. Please help get this fixed. I need to be able to download all accounts and sync them for mobile access.

    If it appears that Sync is the culprit here and never finishes, no matter how long you wait ...
    I recommend you stop Sync until there is a solution to the problem.
    Killing Quicken with the Task Manger may leave the structure of your database in such a damaged state that Quicken may not be able to repair it. Please do some "Troubleshooting 101" to ensure the Quicken software is installed and updated properly and that your data file is in good working order.

    Please perform all the steps in this document in the order specified:
    Troubleshooting 101 - Fixing Software Installation and Data File Problems


  • Dick LatourDick Latour Member ✭✭
    > @Paresh Buch said:
    > Thanks Tyka - Please note that the announcement yesterday that issues are resolved is NOT TRUE - I still have problems and now more of my accounts are not synchronizing. This has gotten worse - not better. I used to be able to download all my accounts by "not selecting" cloud sync in the one step update. Now, I can't do that either! Not a happy camper right now. Please help get this fixed. I need to be able to download all accounts and sync them for mobile access.

    I totally agree. Some of my accounts download slowly but one step update just doesn't complete and I cannot even back up my Quicken files until it does. I also am having a very difficult time adding or changing categories while waiting for the never ending one step update to complete. And, yes, you can use Task Manager to end Quicken and restart. But that leaves you with a Quicken account that you are unsure of whether all accounts are actually updated. This is unacceptable.
  • Paresh BuchParesh Buch Member ✭✭
    OK - The situation is very frustrating and NOT acceptable. One step finally completes the cycle and shows several accounts have errors (i.e. try again, or fix it options). I have tried the proposed fixes but no change to the outcome.

    These accounts will not download the latest data and "on line" account balance will not update. In fact, some accounts do not show an on line balance (no value displayed). You have to fix this.
  • Quicken_TykaQuicken_Tyka Moderator mod
    edited February 7
    Hello @Paresh Buch

    Thank you for the response and the additional details, although I apologize that this trouble continues to persist.

    At this time I would recommend contacting support directly for advanced troubleshooting steps.


      https://www.quicken.com/support#contact-support

     Quicken Care has the tools to review the logs and escalate the issue if necessary.

    Thank you,
      -Quicken Tyka

    ~~~***~~~
  • Paresh BuchParesh Buch Member ✭✭
    OK - One step update has again stopped "completing". I can't exit normally (message says to let the process complete but I have waited "overnight" and it is still going). How do I exit???
  • Barney1476Barney1476 Member
    I have the same problem. Started a few weeks back. One-step update never stops -- need to kill from task manager. It will grab new transactions for a couple of accounts only.
  • JeffreyJeffrey Member ✭✭
    When I try to exit Quicken i get an erro that says One Step update has not completed. I then have to use task manager to stop Quicken.
  • daddyrit05daddyrit05 Member ✭✭
    me too
  • I have also had this issue 1 time.
  • jim47jim47 Member
    Same problem here. My situation is exactly the same as Barney1476. It will update 3 of my 8 accounts . The others hang at "processing data" and never complete, requiring Task Mgr. to get out of Quicken. It has been doing this since the last update.
  • Mike SommersMike Sommers Member ✭✭
    I am still having this issue that has supposedly been resolved. I has NOT been resolved. Same issue as above. OSU never completes and I need to use task manager to end Quicken. Why is there no solution yet?
  • Ellyn CoreyEllyn Corey Member
    Like Paresh Buch most of my accounts are "completing" but there is no updating of transactions. Also can't get to customer support. This really is unacceptable.
  • Dan19Dan19 Member ✭✭
    I have the same issue.
  • Beth67Beth67 Member
    I too have the same issue and have been having it for several weeks. I called technical support and George told me that no one else is having this issue and that it's my data file. I asked for a supervisor (dismissive attitude was too much after I'd just read through ALL of these "me too" comments). It can't be that all of us had data files get corrupted at exactly the same time, but George was very quick to go to the "it's your datafile" answer, which I know what that means and I have ZERO interest in rebuilding quicken. I have data in here from 2012.
  • ericdruryericdrury Member
    I'm having the same issue. It also started for me relatively recently.
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