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I have been unable to update any of my accounts since January 1st.

I have tried doing the one-step update numerous times since early January, and no transactions will download. The last successful download was 12/20/2020. Next time I went in was after 1/1/2021 and nothing will update. I have the most current version R31.8. I recall having the same type of issue last year around this time.

Best Answer

  • Sherlock
    Sherlock SuperUser ✭✭✭✭✭
    Accepted Answer
    Please provide the full name of the financial institution and the connection method being used: open the register, press Ctrl + Shift + E and select the Online Services tab.

    snolan said:
    To add to my question, I am getting an error saying one specific transaction from 12/16/20 was not synced, Illegal Operation: {0}. no idea what that means.
    I suggest you reset your cloud data: select Edit > Preferences..., Mobile & Web, and Reset your cloud data

    If the issue persists, I suggest deleting the Quicken Cloud dataset (aka cloud account) associated with the Quicken file.  Note: You need to open another Quicken file to delete the appropriate cloud account.  You may want to review: https://www.quicken.com/support/how-edit-or-delete-your-cloud-datasets-quicken-windows

    The other Quicken file needs to have a distinct file identifier so that we may delete the cloud account associated with the original Quicken file.  For example, you may create a new Quicken file (select File > New Quicken File...) without any accounts, enable sync in preferences so you may view and delete the cloud account associated with the original Quicken file. 

    After deleting the cloud account, you do need to open the original Quicken file and sync for the accounts to be available on the web or through the mobile app.  The initial sync may take some time to complete.

    If the issue continues to persist, I suggest you contact Quicken Support: https://www.quicken.com/support/quicken-support-options


Answers

  • snolan
    snolan Member
    To add to my question, I am getting an error saying one specific transaction from 12/16/20 was not synced, Illegal Operation: {0}. no idea what that means.
  • Sherlock
    Sherlock SuperUser ✭✭✭✭✭
    Accepted Answer
    Please provide the full name of the financial institution and the connection method being used: open the register, press Ctrl + Shift + E and select the Online Services tab.

    snolan said:
    To add to my question, I am getting an error saying one specific transaction from 12/16/20 was not synced, Illegal Operation: {0}. no idea what that means.
    I suggest you reset your cloud data: select Edit > Preferences..., Mobile & Web, and Reset your cloud data

    If the issue persists, I suggest deleting the Quicken Cloud dataset (aka cloud account) associated with the Quicken file.  Note: You need to open another Quicken file to delete the appropriate cloud account.  You may want to review: https://www.quicken.com/support/how-edit-or-delete-your-cloud-datasets-quicken-windows

    The other Quicken file needs to have a distinct file identifier so that we may delete the cloud account associated with the original Quicken file.  For example, you may create a new Quicken file (select File > New Quicken File...) without any accounts, enable sync in preferences so you may view and delete the cloud account associated with the original Quicken file. 

    After deleting the cloud account, you do need to open the original Quicken file and sync for the accounts to be available on the web or through the mobile app.  The initial sync may take some time to complete.

    If the issue continues to persist, I suggest you contact Quicken Support: https://www.quicken.com/support/quicken-support-options


  • snolan
    snolan Member
    Sherlock THANK YOU! Re-setting my cloud data fixed the problem, I was able to run a successful one-step update after that and all transactions are now current. THANKS!
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