usaa and update

I can't update my accounts since last week. I deleted, reinstalled got the access ID and Pin. Used USAA new, tried express and DC. Either a cc-503 with express web connect or "Sorry, We encountered an error/not your fault. and additionally "you're locked out...get access and pin"

What to do?

Best Answer


  • jrich75
    jrich75 Member ✭✭✭✭
    Answer ✓

    Quicken user since 1995
    Win11 Deluxe Subscription thru 2024

    KWKNUSR Member
    CC-503 error code (See attached jpg). Although I have followed all the instructions and am using the newly assigned Access ID and Access PIN, I still cannot get Quicken to connect to USAA's NEW server. I seem to get hung up when, after entering my Access ID and Access PIN, a screen pops up asking me to enter a PIN (because USAA requires more information). I've tried using the Access PIN, my regular USAA PIN, and 00000. However, none of these work. Does anybody know what I'm supposed to enter?
  • jillgg
    jillgg Member ✭✭
    Exactly what I'm experiencing. I'm giving up for a few days. It's so frustrating!
  • MCH1217
    MCH1217 Member ✭✭
    I also seem to get the Allow Quicken to access your USAA information page on USAA. I click Allow and NOTHING happens. I don't know where the glitch is.
  • jillgg
    jillgg Member ✭✭
    It still is broken today
  • don77
    don77 Member ✭✭
    If you are going the path of adding the account and getting the second "enter PIN (0000) if you don't know it" error, you are using the incorrect connection method to connect Quicken to USAA.

    After removing the online information for all USAA accounts, do not try to enter the information in the 'Account Details' window. Instead, select Tools->Account from the main menu bar. Search om USAA. You should see "USAA Federal Savings Bank - New". Select 'Advanced Options'. Select the 'Direct Connect' radio button. Hit Next.

    Be forewarned, after you enter your ACCESS ID and ACCESS PIN, you will likely get the following error:

    You're locked out due to multiple tries, you'll need to verify your information. Get Access ID and PIN here https://..... {the URL points to the page to get the ACCESS ID and ACCESS PIN retrieval page.

    Based on my experience, the "lock out" a result of multiple attempts against the "PIN (0000)" attempts. The root cause, no one being told (at least initially) to use the Quicken Direct Connect method (vs. Express Web Connect).

    I have multiple tickets in against the "account locked" problem.

    Good luck!
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