American Express credit card fails to add to Quicken standard

I've added Discover and my bank account. When I try AMEX the application hangs at looking for accounts. I have to end task on quicken to use my pc again. I verified my credentials by going to the website and logging in. I have tried after disabling firewall and MS defender but no luck.

Answers

  • cwh1947
    cwh1947 Member ✭✭
    edited February 3
    I notice the exact same issue with Chase credit card. Any ideas?
  • Sherlock
    Sherlock SuperUser ✭✭✭✭✭
    edited February 3
    If the Quicken process terminates abnormally, there is a risk the Quicken file or the program's other data files have been corrupted.  I suggest you perform a clean uninstall, install. update. and restore a backup of the Quicken file saved before Quicken abnormally terminated.  If you haven’t already, you may want to review: https://www.quicken.com/support/using-qcleanui-uninstall-quicken  To update Quicken, I recommend you download and apply the Mondo Patch: https://www.quicken.com/support/patching-updates-windows
  • cwh1947
    cwh1947 Member ✭✭
    Unfortunately this did not result in successfully adding Amex. I tried twice and I'm think it may be an Amex issue. Thanks for your response.
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