Why is the Quicken chat function not working?

rsmoore
rsmoore Member ✭✭
in Download, Add/Update Accounts (Windows)
I get to the support page where there is an option to contact support, but nothing happens when I click the button. There does not seem to be a direct link to chat. It is supposed to be open seven days a week. I have just updated to the newest release for Quicken Premier, windows version and after I did an OSU, I can't open the Chase accounts registers. There are two Chase accounts. I was able to update other banking and investment registers without a problem, but the Chase accounts freeze.

Answers

  • splasher
    splasher Quicken Windows Subscription SuperUser ✭✭✭✭✭
    Make sure that your browser allows pop-ups.  If they are blocked, chat won't work.

    -splasher using Q continuously since 1996
    - Subscription Quicken - Win11 and QW2013 - Win11
    -Questions? Check out the Quicken Windows FAQ list

  • rsmoore
    rsmoore Member ✭✭
    Thank you. I was on Firefox and switched to Google to complete the chat.

    I ran the mondo patch and It seemed that when I restarted in Safe Mode, I ran a supervalidate and then was able to accept all of the Chase transactions
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