R31.12 Sync problems corrupt data file

Question

Just got the update and NOTHING works  [removed - sarcastic/violation of community guidelines]

UKR · Answer

If you haven't done so already, reboot Windows.Restore your data file from an uncorrupted backup.Do NOT Sync to the cloud.Turn off Sync until further notice and keep it off.
Are you Syncing to Mobile/Web?

AND do you use the Mobile app on your smartphone or the Quicken on the Web
feature?

If you answer
"no" to both, turn Sync off completely. You don't need it. The Sync
process should only be used in conjunction with the Quicken app for Smartphones
or the Quicken on the Web browser app. It cannot be used as a replacement for
backing up and restoring your Quicken data file.

If yes, try to Reset
Sync so that the current cloud sync file is replaced with a fresh complete copy

Do note that a full Sync process may take many minutes to complete.

Log out of your
mobile app, then do this on your desktop / laptop:

How to reset Sync to Cloud

* Go to Edit / Preferences /
     Mobile and Web
* Click the "Reset your
     cloud data" link and follow the instructions until it is complete.

How to turn off Sync to Cloud for the current data
file

* Go to Edit / Preferences /
     Mobile and Web
* Change the Sync radio button
     and set it to OFF

oltmanjr · Answer

No error messages. After the update I’m getting old cloud transactions from months ago. When I do a restore quicken will auto update from the cloud and change the transactions back to something from the cloud  I want to delete the cloud but it won’t let me or just reverts back to a corrupt cloud account?

Quicken Francisco · Answer

Hello
@oltmanjr

Thank
you for reaching out on the community and telling us about your issue. I do apologize for the issue you're having. Could you go into further details about what exactly is happening. Whether you're having download issues or if you're having issues within the program. Also if you are receiving any error codes as well that will help with us. Once you get a chance let us know more information and we can take a look.

Thanks,

Quicken
Francisco