you for reaching out on the community and telling us about your issue. I do apologize for the issue you're having. Could you go into further details about what exactly is happening. Whether you're having download issues or if you're having issues within the program. Also if you are receiving any error codes as well that will help with us. Once you get a chance let us know more information and we can take a look.
Are you Syncing to Mobile/Web?
AND do you use the Mobile app on your smartphone or the Quicken on the Web
If you answer
"no" to both, turn Sync off completely. You don't need it. The Sync
process should only be used in conjunction with the Quicken app for Smartphones
or the Quicken on the Web browser app. It cannot be used as a replacement for
backing up and restoring your Quicken data file.
If yes, try to Reset
Sync so that the current cloud sync file is replaced with a fresh complete copy
Do note that a full Sync process may take many minutes to complete.
Log out of your
mobile app, then do this on your desktop / laptop:
How to reset Sync to Cloud
How to turn off Sync to Cloud for the current data