Brokerage downloads spotty

Doug

I'm running Quicken 2020, Version R31 12 on Windows 10. I have several brokerage accounts set up to download using "One Step". It's been working for years.  Suddenly, the downloads have become spotty. Sometimes work. Sometimes not.

Yesterday I deactivated an account with TDAmeritrade and set it up again because it was not updating. Error messages. After reset, it worked, but then my Vanguard account stopped working.

Whenever I try to download transactions, I'm getting error OL-362-A, your financial has downloaded data for an account that does not exist in your Quicken data file.

This is obviously a glitch in Quicken since I can easily log on to the accounts directly online. Nothing has changed in the accounts and no changes have been made in Quicken by me.

Anyone know what's going on?

[edited for readability]

studpup

Sorry to hear you're having download problems.

First I would make a backup, then validate your file to make sure there's no errors:

https://www.quicken.com/support/advanced-data-file-troubleshooting-correct-problems-quicken-windows

Then log out and back in with your Quicken ID: Edit/Preferences/Quicken ID & Cloud Accounts/Sign in as a different user
Type yes, and sign out. 
Then sign back in with the same Quicken User ID and password.

and do One Step Update again.