I have deleted a transaction in Quicken and it keeps coming back when I open the software

Question

I have read the previous posts on this subject and none of them work.  I am on Mac OS 10.13.6 and am using Quicken 6.1.1.

I have tried to backup my file after the transaction was deleted and then I immediately re-opened it, synced, and the transactions re-occur. "Adding Shares" to an account that are not needed to match my online brokerage account.  I looked for the Verify and Validate, but my version of Quicken does not have that under the <FILE> menu.  Any other ideas?  Thanks

Quicken Francisco · Answer

Hello
@gosen83

Thank
you for reaching out on the community and telling us about your issue. I do apologize for the issue you're having. I'm wondering here if we might have a similar issue if we try loading a backup and see if the same issue happens. I'll leave instructions down below if you're unsure how to do so.

https://www.quicken.com/support/how-backup-or-restore-your-quicken-data

Once you get the chance to load a backup try to see if you're having a similar issue with the backup as well. If so we'll see what we can try next.

Thanks,

Quicken
Francisco

gosen83 · Answer

Unfortunately in both cases the transaction re-occurs.  Sync is turned off and I have reset the Connected Services.  Any other thoughts?

Thanks,

jacobs · Answer

As you've seen, there is no Verify/Validate functionality in Quicken Mac, because the modern database underlying the program does not need those types of operations. (That's a positive for Quicken Mac versus Quicken Windows, not a shortcoming. :)  )

There are two places transactions can come from: (a) downloading from your financial institution, and (b) from data in the Quicken cloud if you use the mobile app or web login. I suspect the latter, since Quicken should discard transactions from a financial institution which a user has previously deleted.

Do you use the mobile app and/or web login? If not, go to Preferences > Mobile, Web & Alerts and see if the big Sync button is on. If so, turn it off. Delete the transaction, quit and restart Quicken and update your accounts; does that solve your problem?

If the transaction comes back again, delete it, then go to Preferences > Connected Services and click Reset. Once complete, quit and restart Quicken and update your accounts. Is the rogue transaction gone?