Error when syncing to Quicken cloud

billcubbage
billcubbage Member ✭✭
edited August 2022 in Errors and Troubleshooting (Windows)
Since my last update (R31.12) I have been getting an error message when trying to sync my accounts to Quicken Cloud, screengrab of error attached. Anyone seen it before and know what to do to stop it?

Comments

  • Quicken_Tyka
    Quicken_Tyka Alumni ✭✭✭✭
    Hello @billcubbage

    Thank you for taking the time to visit the Community to report this issue, although I apologize that you have not received a response.

    I would start by saving a backup. This can found under File > Backup and Restore > Backup Quicken File.

    I would next recommend resetting the Quicken cloud.

    1. Go to Edit > Preferences > Quicken ID, Sync & Alerts.
    2. Click Reset your cloud data.

    This initial sync may take several minutes to complete. When it has finished, I would try syncing once more and see if this clears the error.

    Let us know the results!

    -Quicken Tyka

    ~~~***~~~
  • billcubbage
    billcubbage Member ✭✭
    That seems to have done it. Thanks
This discussion has been closed.

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