Duplicate transations are downloading

Karyl Wilson

This started about 6 weeks ago. I am not going back to a back to before it started. It started after one of the updates. When I download my bank transactions, instead of matching to my manual entries it duplicates all of them. I added a downloaded ID column not sure what that was supposed to do. I reset my accounts and then deactivated and reactivated them. How do I fix this? Again, I am not going back to a back up.

Frankx

Hi @Karyl Wilson

Sorry to hear that you are having issues with duplicate transactions, and I understand about not reverting to a backup.  The duplicates AFTER doing the deactivate and reactivate process makes sense, because you kinda started over with those account from a transactions standpoint.

The best advice I have at this time is to delete all the duplicates AND then change your settings so the downloaded transactions are not automatically accepted into the account.  To do that:

1) Go to "Edit" > "Preferences" > "Downloaded Transactions";
2) On the right hand under "Select preferences" make sure that the box next to "Automatically add to banking registers" is NOT checked;
3) Click "OK"

The next time you download, you will get the opportunity to accept or delete the downloaded transactions so that there will not be duplicates.

Frankx

Chris_QPW

Which financial institution?

Karyl Wilson

Sunflower bank in Salina KS

Frankx

Hi @Karyl Wilson

Sorry to hear that you are having issues with duplicate transactions, and I understand about not reverting to a backup.  The duplicates AFTER doing the deactivate and reactivate process makes sense, because you kinda started over with those account from a transactions standpoint.

The best advice I have at this time is to delete all the duplicates AND then change your settings so the downloaded transactions are not automatically accepted into the account.  To do that:

1) Go to "Edit" > "Preferences" > "Downloaded Transactions";
2) On the right hand under "Select preferences" make sure that the box next to "Automatically add to banking registers" is NOT checked;
3) Click "OK"

The next time you download, you will get the opportunity to accept or delete the downloaded transactions so that there will not be duplicates.

Frankx

Karyl Wilson

Thank you Frank, I will do that.

Mini Horses

After doing the steps above will I still have to accept them one at a time with the next downloads or will automatic entry work correctly after that?

Frankx

Hi @Mini Horses,

That procedure is intended to be used in connection with the deactivate/reactivate process (and should actually be done before you perform the deactivate/reactivate).

Once you've completed those steps and you've performed the acceptance or deletion of  newly downloaded transactions, you can change the setting back to "automatic" accept of downloaded transactions, because there should be no more duplicates.

Let me know if you have any followups.

Frankx